Patient Representative Clinics-Full Time-Days

Cape Fear Valley Health System; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health System is seeking an Office Clerk to ensure efficient patient flow, accurate invoicing, and proper medical record maintenance at the Coats, North Carolina location. Responsibilities include registration, scheduling, billing, coding, transcription, and supply tracking.

The role requires a high school diploma, 1 year of clerical experience, English proficiency, and knowledge of medical terminology. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required; 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• Typing speed of 45–55 words per minute accurately.
• Knowledge of ICD‑10 and CPT‑4 coding for Part B billables preferred.
• Ability to see and read printed data and monitor screens.
• Manual dexterity.
• Verbal communications skills.
• Good planning and organizational abilities.

Responsibilities

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow‑up visits and procedures.
• Ensure completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co‑payment on outpatient accounts; document receipts; prepare cash report at day’s end.
• Order all outside tests requested by the doctor; schedule patient appointments; confirm.
• Enter ICD‑10 and CPT‑4 coding patient activity information, procedures into the data processing system daily.
• Transcribe all non‑medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month‑end reports in a timely manner.
• Assist in tracking supply inventory; notify office supervisor/coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assist as required in non‑invasive medical procedures or as security observer.
• Know where administrative/medical staff can be located and direct emergency messages as possible.
• Perform other duties as assigned.

Skills

English proficiency

Typing 45–55 wpm

Medical terminology

PC skills

Verbal communication

Tact under stress

Planning & organization

ICD-10 & CPT-4 knowledge

Reading & writing

Customer service

Education

High school diploma or equivalent

Job description

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD‑10 and CPT‑4 codes for patient charge and documentation purposes; accurate transcription of non‑medical dictation; timely submission of reports.

Responsibilities

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow‑up visits and procedures.
• Ensure completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co‑payment on outpatient accounts; document receipts; prepare cash report at day's end.
• Order all outside tests requested by the doctor; schedule patient appointments; confirm.
• Enter ICD‑10 and CPT‑4 coding patient activity information, procedures into the data processing system daily.
• Transcribe all non‑medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month‑end reports in a timely manner.
• Assist in tracking supply inventory; notify office supervisor/coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assist as required in non‑invasive medical procedures or as security observer.
• Know where administrative/medical staff can be located and direct emergency messages as possible.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required; 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of medical terminology.
• PC skills preferred.
• Typing speed of 45‑55 words per minute accurately.
• Tact and ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing necessary to converse with the public.
• Knowledge of ICD‑10 and CPT‑4 coding for Part B billables preferred.
• Ability to see and read printed data and monitor screens.
• Manual dexterity.
• Visual and auditory acuity to collect information.
• Verbal communications skills.
• Ability to lift, stoop, bend, kneel, and reach.

Location

Coats, North Carolina

EEO Statement

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity.