Patient Services Specialist - Hospice Intake

Mercy; St. Louis (MO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Mercy is seeking a detail-oriented scheduling and patient access specialist to manage referrals, pre-certifications, and insurance verifications. The role requires handling multiple facets of patient financial accounts and ensuring accurate documentation in EPIC.

Strong communication, computer skills, and knowledge of medical terminology are essential for success. This on-site position supports Mercy's mission and service standards.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office; strong communication skills.

Responsibilities

• Schedule patient care, referrals, procedures, and surgeries.
• Handle patient financial accounts including benefit assessment, insurance verification, and pre-certifications.
• Ensure patient information and documents are uploaded to EPIC.

Skills

Patient scheduling

Pre-authorization

Insurance verification

Customer service

Microsoft Office

Medical terminology

Typing

Communication

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Monday - Friday

8a-4:30p

1630 Des Peres Rd

Saint Louis, MO 63131

Education:

High School Diploma or Equivalent

Licensure:

None

Experience

Minimum of 1 year medical/clerical experience involving customer service required.

Other:

Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, And Abilities

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Experience

2 years combined experience in prior authorization and scheduling.

Preferred Other

Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.