Patient Services Specialist - Harborview Eye Institute

University of Washington; Seattle (WA); Presencial; USD 30.000 - 41.000; Jornada completa

Descripción de la vacante

Harborview Eye Institute in Seattle seeks a Patient Services Specialist 2 to support staff, providers, and patients with efficient communications and scheduling. You will handle phone triage, collect patient demographics, financial and clinical information, and partner with the clinic team to ensure compassionate, accurate care delivery.

Responsibilities include scheduling provider and ancillary service appointments, managing information flow, and performing routine administrative tasks as

Formación

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience or an equivalent combination.

Responsabilidades

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested

Conocimientos

Phone answering

Call triaging

Scheduling

Patient data entry

Customer service

Educación

High school diploma

Herramientas

EHR systems

MS Office

Scheduling software

Descripción del empleo

## Patient Services Specialist - Harborview Eye InstituteApply: No Telework: Seattle, WA: Full time: Posted Today: REQ-0000138273**Job Description****Harborview - Eye Institute** has an outstanding opportunity for a **Patient Services Specialist 2.** **WORK SCHEDULE** * Full-time, 100% FTE (40 hours per week)* Day Shift/Mondays-Fridays* No Telework/On-site**DEPARTMENT DESCRIPTION** Located two blocks from the main medical center in Harborview's Ninth & Jefferson Building on First Hill in Seattle, the UW Medicine Eye Institute offers cutting-edge medical and surgical eye care for common to complex conditions and disorders.Our staff provides comprehensive treatment for people with glaucoma, cataracts, diseases of the retina, cornea, orbit and nerves and age-related eye diseases. We also perform refractive procedures such as LASIK and oculofacial plastic surgery procedures.Eyes on James is our full-service optical shop in the Ninth & Jefferson building and offers eye exams, specialty glasses and contact lenses.**POSITION HIGHLIGHTS** * Conveniently located near public transportation* Make a difference for the patients and employees we serve* Opportunity to provide career growth **PRIMARY JOB RESPONSIBILITIES** * Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging* Scheduling provider and ancillary service appointments* Obtaining patient demographic, financial, and clinical information* Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery* Other duties as requested **REQUIREMENTS** * High school graduation or equivalent* One year of healthcare, administrative, or customer service experience OR* An equivalent combination of education/experience* Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. **ABOUT HARBORVIEW MEDICAL CENTER** As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. **Challenge. Collaboration. Compassion.** **Become part of our team.** Join our mission to make life healthier for everyone in our community. **Compensation, Benefits and Position Details****Pay Range Minimum:**$21.82 hourly**Pay Range Maximum:**$29.41 hourly**Other Compensation:**-**Benefits:**For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/**Shift:**First Shift (United States of America)**Temporary or Regular?**This is a regular position**FTE (Full-Time Equivalent):**100.00%**Union/Bargaining Unit:**WFSE HMC**ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Our Commitment** The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.