Patient AR Specialist

American Vision Partners; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners seeks a Patient A/R Specialist to manage accounts receivable for assigned patient segments and to perform collection duties in accordance with federal and state regulations. You will answer inbound calls and assist with patient account questions.

You will follow up on balances, discuss accounts with patients, ensure accurate statements daily, and coordinate with accounting for refunds and adjustments in a fast-paced environment.

Qualifications

• Minimum of 5+ years in medical billing and AR roles.
• Strong understanding of CMS guidelines, insurance policies, and coding related rules.
• Excellent verbal and written communication and confidentiality.

Responsibilities

• Follows up with patients to ensure outstanding balances are paid.
• Handles inbound patient calls and answers account questions.
• Processes payments and sets up payment arrangements.
• Maintains accurate patient statements daily and coordinates with accounting for refunds.

Skills

Medical billing

Accounts receivable

Communication

HIPAA compliance

Detail oriented

Education

High School diploma or equivalent

Job description

Company Intro

AtAmerican Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers. At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.

Responsibilities

• Follows-up with patients and ensures outstanding balances are paid
• Makes calls to and takes calls from patients, discussing their account in detail
• Ensures that patient statements are sent with accurate information on a daily basis
• Works accounts for external collection action, after all other avenues of internal collection action has been exhausted
• Take payments over the phone from patients as well as make payment arrangements if needed
• Researches and prepares patient credits and coordinates with accounting to process approved refunds
• Process bankruptcy notices according to company policy
• Makes changes to demographic information as necessary in order to produce a clean patient statement
• Performs all other assigned duties

Qualifications

• High School diploma or equivalent
• 5+ years medical billing experience
• Ophthalmology background is a plus
• Working knowledge of CMS guidelines, contracted insurance guidelines, and coding policies
• Demonstrated computer and math skills
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!