Patient Services Specialist - Front Desk (Full-Time)

Ascension Medical Group; Lewiston (ME); On-site; USD 25,000 - 30,000; Full time

Job summary

Central Maine Medical Center in Lewiston, ME is seeking a Customer Service Representative to be a welcoming first contact for patients and staff. You will answer phones, process requests, and support seamless communications within the department.

The role emphasizes professional, friendly interactions with customers, patients, and coworkers, and may involve special projects with deadlines. Previous medical office experience is preferred and strong English communication is required.

Qualifications

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.
• Intermediate Computer skills.
• Experience with Microsoft office -intranet and word documents.
• Ability to effectively communicate in English both orally and in writing.

Responsibilities

• The Customer Service Representative is a high-level customer service position that is one of the first lines of communication within the department.
• The Customer Service Representative is responsible to ensure that each customer, patient, and coworker is treated in a professional and friendly manner.
• The Customer Service Representative is responsible for answering phones in order to process requests.
• The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Skills

Customer Service experience

Medical office experience

English communication

Computer skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Central Maine Medical Center in Lewiston, ME is seeking a Customer Service Representative to be a welcoming first contact for patients and staff. You will answer phones, process requests, and support seamless communications within the department.

The role emphasizes professional, friendly interactions with customers, patients, and coworkers, and may involve special projects with deadlines. Previous medical office experience is preferred and strong English communication is required.