Healthcare Call Center Lead – Patient Care & Service

Centinela Hospital Medical Center; Lewiston (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits

Customizable benefits

Job summary

Central Maine Medical Center in Lewiston, ME is seeking a Lead Customer Service Representative in the Call Center. This full-time daytime role focuses on delivering professional, friendly service to patients and staff while handling inquiries and requests.

The position requires a High School diploma and prior customer service or medical office experience, with strong English communication and basic computer skills. Pay ranges from $20.00 to $23.92 per hour, with a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent.
• Previous customer service or medical office experience preferred.
• Intermediate computer skills and MS Office experience.

Responsibilities

• Answer phones and process patient requests.
• Provide professional and friendly customer service to customers and staff.
• May participate in special projects with defined timeframes.

Skills

Customer service

English proficiency

Communication skills

MS Office

Medical office experience

Education

High School Diploma

Job description

Central Maine Medical Center in Lewiston, ME is seeking a Lead Customer Service Representative in the Call Center. This full-time daytime role focuses on delivering professional, friendly service to patients and staff while handling inquiries and requests.

The position requires a High School diploma and prior customer service or medical office experience, with strong English communication and basic computer skills. Pay ranges from $20.00 to $23.92 per hour, with a comprehensive benefits package.