Client Services Representative

Memorial Physician Practices; Marquette (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Benefits

PTO & Insurance

Education assistance

Retirement plan

Well-being programs

Career development

Job summary

UP Health System - Marquette is seeking a Patient Service Representative to deliver exemplary customer service while supporting laboratory operations.

You will liaise with laboratory staff, handle scheduling and billing inquiries, and use hospital computer systems to process data and respond to client questions. This role emphasizes accuracy, communication, and a patient‑centric approach.

We offer comprehensive benefits, growth opportunities, and a supportive team dedicated to quality care.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong critical thinking, decisive judgment, and ability to work with minimal supervision.
• 1 year laboratory experience and 1 year customer service experience preferred.

Responsibilities

• Provide excellent customer service at all times.
• Coordinate with laboratory personnel to resolve client samples issues.
• Disseminate test information and answer inquiries to clients.
• Perform clerical and customer service tasks using hospital systems.
• Assist with client billing and communicate price changes.
• Support performance improvement initiatives related to customer service and data collection.

Skills

Customer service

Communication

Problem solving

Clerical tasks

Education

High School Diploma or GED

Associates degree preferred

Tools

Laboratory computer systems

Electronic equipment

Job description

Your experience matters

Up Health System- Marquette part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute

A Patient Service Representative who excels in this role:

• Utilizesexcellentcustomerserviceskillsatalltimes
• Workswithotherlaboratorypersonneltoresolveproblemswithlaboratoryclientsamples,andcommunicates resolutions to clients
• Functionsasliaisonwithclientstodisseminatetestinformation,answerinquiriesandtroubleshootproblems.
• Performs clericalandcustomer service duties usingelectronic equipment and hospital/laboratorycomputer systems.
• Assistswithclientbilling.Communicatespricechangestoclients.
• Assistswithperformance improvement initiatives pertainingto customer service,includingdata collection andcommunication with laboratory leadership team

Assists with orientation and training of personnel and students. Participates and attends meetings as required and/ or assigned. Performs other related duties as assigned or requested

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

Patient Service Representative:

• Education: High School Diploma or GED Required. Associates Degree preferred
• Required Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
  • 1yearlaboratoryexperience(Preferred)
  • 1yearcustomerservice experience(Preferred)

More about UP Health System - Marquette

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital in Marquette, MI and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

At UP Health System - Marquette,we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

EEOC Statement:

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.