Patient Services Specialist

OrthoArizona; Queen Creek (AZ); On-site; Full time

Job summary

A leading healthcare provider in Arizona is seeking a Patient Services Specialist to enhance patient experiences. The role involves answering calls, managing patient documents, and providing excellent customer service. Join a supportive team with opportunities for career development and a comprehensive benefits package.

Benefits

Comprehensive benefits package

401k with company contribution

Profit sharing

Paid time off

Wellness reimbursements

Qualifications

• Excellent customer and patient service skills.
• Knowledge of medical terminology.
• Proficiency with computer programs.

Responsibilities

• Answering phones promptly and courteously.
• Assisting with indexing patient documents.
• Supporting other duties as needed.

Skills

Customer service skills

Knowledge of medical terminology

Computer proficiency

Written communication skills

Verbal communication skills

Training ability on software

Education

High School diploma or GED

Job description

Join to apply for the Patient Services Specialist role at OrthoArizona.

Overview

OrthoArizona is hiring skilled Medical Receptionists of all levels to join our renowned healthcare team. Whether you're an entry-level or experienced professional, we offer a supportive environment to advance your career and improve patient experiences.

What to Expect

• Pay: Starting from $17 per hour
• Location: Queen Creek, AZ

As part of our mission to provide exceptional musculoskeletal care, you will receive:

• A comprehensive benefits package including medical, dental, vision, life, disability, pet insurance, paid time off, holidays, 401k with company contribution, profit sharing, wellness reimbursements, and more.
• Access to state-of-the-art facilities with advanced technologies to support your role and professional growth.
• Opportunities for career development, specialization, and leadership roles within our organization.
• A collaborative culture emphasizing open communication, teamwork, and top-tier patient care.
• A profit-sharing bonus structure based on outcomes and patient satisfaction.

Responsibilities

• Answering phones promptly and courteously, screening and routing calls, and documenting in the electronic medical record.
• Assisting with indexing patient documents and routing electronic faxes appropriately.
• Supporting other duties as needed during downtime and as assigned.

Qualifications

• Excellent customer and patient service skills
• Knowledge of medical terminology
• Proficiency with computer programs
• Strong written and verbal communication skills
• Ability to train and perform on practice management software
• Adherence to Standard Operating Procedures

Minimum Requirements

• High School diploma or GED

Preferred Experience

• At least one year of medical office experience
• Bilingual skills a plus
• Experience with contact centers and insurance processes

About OrthoArizona

• Serving the Greater Phoenix area since 1994, we are the largest physician-owned orthopedic group in Arizona with over 200 healthcare providers across 25 clinics.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industry: Medical Practices