Patient Services Specialist

OrthoArizona; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401k

Wellness reimbursements

Life insurance

Disability insurance

Pet insurance

Job summary

OrthoArizona is seeking a Medical Receptionist to join our Phoenix team. This role focuses on delivering exceptional patient service at the front desk, managing scheduling, and supporting insurance verification for physical therapy patients.

You will greet patients, check them in/out, and coordinate with clinical staff to ensure smooth daily operations while aiming to enhance the patient experience in a busy orthopedic setting.

Qualifications

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/perform training on practice management software
• Follow all Standard Operating Procedures
• Minimum Qualifications: High School diploma or GED

Responsibilities

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls; creates phone note in EMR; provides information to patients.
• Be the 1st point of contact for our patients: Greet, Check In, Check Out and provide excellent patient service.
• Manage schedule; assist with insurance verification and other physical therapy insurance requirements.
• Support front desk by keeping the area organized and running smoothly.
• Assist in indexing patient documents to the correct patient chart.
• Assist in routing electronic faxes to the correct location fax folder or uploading to the correct patient chart.
• Assist with other duties as needed during down time.
• All other duties as assigned.

Skills

Customer service

Medical terminology

Written & verbal communication

Computer literacy

Bilingual (plus)”

Education

High School diploma or GED

Tools

Practice management software

Job description

Medical Receptionist - Physical Therapy

OrthoArizona is now hiring skilled Medical Receptionist of all levels to join our elite team of renowned healthcare providers. Whether you're an entry-level medical receptionist or a seasoned professional, OrthoArizona offers a supportive environment to advance your career while enhancing patient experiences at every touchpoint.

What to Expect as a Medical Receptionist with OrthoArizona:

Pay: Starting from $17 per hour

Location: Phoenix (Greenway), AZ

As you join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community, you can expect to be supported with:

• A robust benefits package, including medical, dental, and vision coverage; basic life, disability, and pet insurance; paid time off and holidays; 401k; wellness reimbursements, and more.
• State-of-the-art facilities and resources equipped with the advanced technologies and equipment you need to excel in your role, enhance patient outcomes, and facilitate your professional growth.
• Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization.
• A collaborative and supportive culture that encourages open communication between physicians and staff, teamwork, and a commitment to best-in-class patient care.

As a Medical Receptionist with OrthoArizona, you’ll get to:

• Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients.
• Be the 1st point of contact for our patients : Greet, Check In, Check Out and provide excellent patient service.
• Manage schedule, assist with insurance verification and other physical therapy insurance requirements.
• Support physical therapy staff by keeping the front desk organized and running smoothly.
• Assist in indexing patient documents to the correct patient chart.
• Assist in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart.
• Assist with other duties as needed during down time.
• All other duties as assigned.

Qualifications Include:

• Excellent customer / patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skillsUnderstand/Perform training on practice management software
• Continue to expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures
• Minimum Qualifications
• High School diploma or GED

Preferred Experience:

• At least one year of medical office experience
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

About OrthoArizona:

• Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.