Patient Services Specialist

Bookmark Medical; Newton (MA); On-site; USD 30,000 - 39,000; Full time

Job summary

Bookmark Medical is seeking a PRN clinic-based administrative assistant to support front-desk operations and patient flow. This role involves greeting patients, checking them in, handling calls, and coordinating appointments with a focus on courteous, patient-centered service.

The ideal candidate has healthcare experience, strong communication, and proficiency with EHR systems (Athena or eCW preferred). Join a team that values trust, teamwork, and continuous progress in a fast-paced clinic

Qualifications

• Experience in healthcare administration.
• Excellent communication and interpersonal skills.
• Comfort working in a fast-paced, team-oriented environment.
• Familiarity with Athena or eCW EHR systems.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep front desk organized, efficient, and patient ready.

Skills

Healthcare admin

Strong communication

Team player

EHR proficient

Tools

Athena EHR

eCW EHR

Job description

Provider-Centered. Patient-Focused. Built For What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, and helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

Schedule

This is a per diem (PRN), clinic-based position providing coverage based on clinic staffing needs and your availability.

• Shifts are available Monday through Friday during clinic hours of 8:00 a.m.–5:00 p.m.
• No weekend shifts — our clinics are closed Saturdays and Sundays
• Hours and shifts may vary based on clinic coverage needs

What You’ll Do

You’ll create a smooth, supportive experience for every patient by:

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

What You Bring

• Experience in healthcare, customer service, or administrative role
• Strong communication and interpersonal skills
• Comfort working in a fast paced, team-oriented environment
• EHR proficiency (Athena or eCW preferred)
• A positive attitude and a commitment to patient centered service

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.