Patient Services Specialist

Bookmark Medical; Methuen (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

HSA benefits

401(k) match

Life insurance

PTO / Vacation exchange

Job summary

Bookmark Medical in Methuen, MA is seeking a Patient Service Specialist to welcome patients, manage check-in, calls, and inquiries, and support a smooth front desk operation. You will schedule appointments and referrals, assist with insurance verification and prior authorizations, and ensure clear communication between patients and providers.

Strong teamwork and a patient-centered mindset are essential. We value accuracy in the EHR and a positive attitude; benefits include health coverage, an

Qualifications

• Healthcare, customer service, or administrative experience required.
• Strong communication and interpersonal skills.
• Experience in a fast-paced, team-oriented environment; EHR proficiency (Athena or eCW preferred).

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Facilitate clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient-ready.

Skills

Healthcare experience

Customer service

Administrative experience

Communication skills

Interpersonal skills

EHR proficiency

Tools

Athena EHR

eCW EHR

Job description

Provider centered. Patient focused. Built for what healthcare should be.

At Bookmark Medical, we’re building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. If you’re a Patient Service Specialist who believes relationships matter and meaningful care start from within, you’ll feel right at home here.

What You’ll Do

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

What You Bring

• Experience in healthcare, customer service, or administrative role
• Strong communication and interpersonal skills
• Comfort working in a fast paced, team-oriented environment
• EHR proficiency (Athena or eCW preferred)
• A positive attitude and a commitment to patient centered service

Why you’ll Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company paid life insurance
• Flexible time off + Vacation Exchange Program

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients - and for each other.

If you’re ready to grow, make an impact, and be part of a connected care team, we’d love to connect.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.