Patient Services Specialist

Providence; Edmonds (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Providence is seeking a Patient Services Specialist to provide efficient front office services and coordinate communications for patients. The role requires strong customer service skills and experience in handling confidential data, ideally in a healthcare setting. Join a team that values diversity and inclusion while delivering quality care to the community.

Benefits

Comprehensive benefits including retirement plans

Health care and life insurance

Paid time off

Qualifications

• Prior experience providing a high level of customer service in a fast-paced environment.
• Experience handling confidential data with discretion.

Responsibilities

• Provide effective front office services to patients.
• Coordinate internal and external clinic phone communications.
• Administer co-pay collection from patients.

Skills

Customer Service

Confidential Data Handling

Tools

Electronic Medical Records (EMR)

Job description

Join to apply for the Patient Services Specialist role at Providence.

Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records activities in support of patients and staff.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.

Preferred Qualifications

• Electronic Medical Records (EMR) experience.
• Previous experience in a healthcare setting.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Our 120,000 caregivers serve in over 50 hospitals, 1,000+ clinics, and a range of health and social services across multiple states. We are committed to serving the community, advancing healthcare practices, and maintaining our tradition of serving the vulnerable.

The listed pay range is the base; additional compensation may include shift differentials, overtime, bonuses, etc. Providence offers comprehensive benefits including retirement plans, health care, life insurance, paid time off, and more. Learn more at providence.jobs/benefits.

About The Team

Providence Swedish is the largest non-profit health system in the Puget Sound area, comprising multiple hospitals, clinics, and specialty centers. We are dedicated to expanding access to quality health care and improving community wellbeing through various outreach and innovation efforts.

Providence is an Equal Opportunity Employer, committed to diversity and inclusion, providing equal opportunities for all employees regardless of background or identity.

Requisition ID: 366083

Company: Swedish Jobs

Job Category: Patient Access

Job Function: Revenue Cycle

Job Schedule: Full time

Job Shift: Variable

Career Track: Admin Support

Department: 3908 HEART AND VASCULAR WA EDMONDS

Address: WA Edmonds 7320 216th Ave W

Work Location: Swedish Edmonds 7320 216th

Workplace Type: On-site

Pay Range: $22.25 - $33.33