Patient Services Specialist

Simonmed; Carlsbad (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free whole-body scans

Competitive wages

No nights/no calls/no weekends

Cross training opportunities

Medical, dental, and vision insurance

401(k) eligibility

Pet Insurance

Paid holidays

PTO

Sick Time

Job summary

SimonMed Imaging is seeking a Patient Service Specialist to guide patients through admission with care. You will greet patients, verify insurance, and process documentation to start every visit with clarity and compassion.

You thrive in fast-paced settings, communicate with empathy, and collaborate with clinical and support teams to ensure smooth patient flow and a positive experience from arrival through checkout.

Qualifications

• 1+ years of customer service, patient access, medical office, or call center experience.
• Experience with scheduling, insurance verification, or healthcare registration processes.
• Strong computer and data entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience working with EMR/PM systems preferred.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and guide them through admission processes.
• Verify insurance information and process documentation.
• Manage patient demographics, medical histories, consent forms, and payments.
• Support front desk operations with professionalism and empathy.
• Coordinate with clinical and operational teams to ensure smooth patient flow.
• Handle scheduling, billing, and patient flow issues.
• Maintain accuracy and compliance in patient records.

Skills

Customer service

Verbal and written communication

Strong computer & data entry skills

EMR/PM systems experience

Multitasking in fast-paced environment

Education

High school diploma or equivalent

Tools

EMR/PM systems

Job description

Be the first point of care—guiding patients through admission with accuracy, compassion, and confidence while ensuring every detail of their visit is handled seamlessly.

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient Service Specialists play a critical role in facilitating the patient admission flow across our imaging centers. From greeting patients to verifying insurance and processing documentation, this role ensures each visit starts with clarity, efficiency, and care.

We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and takes pride in delivering exceptional service. If you enjoy helping people, solving problems, and being part of a collaborative healthcare team, this is an opportunity to make a meaningful impact every day.

A patient-first mindset:

You treat every interaction with empathy, respect, and genuine concern for patient needs.

Strong communication and team-oriented approach:

You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.

Attention to detail:

You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.

Adaptability and composure:

You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.

Reliability, accountability, and problem-solving:

You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.

Purpose-driven work:

Your role is essential to patient care, ensuring every individual is welcomed, supported, and guided through a smooth and compassionate access experience from the very start of your visit.

A collaborative team environment:

Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.

Growth opportunities:

Gain experience in healthcare operations, patient access, and medical administration within a growing organization.

• 1+ years of customer service, patient access, medical office, or call center experience preferred
• Experience with scheduling, insurance verification, or healthcare registration processes preferred
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Experience working with EMR/PM systems preferred
• High school diploma or equivalent required

Your health, happiness and future matters!

At SimonMed Imaging, we offer:

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Competitive wages
• No nights/no calls/no weekends
• Cross training opportunities
• Medical, dental, and vision insurance
• 401(k) eligibility
• Pet Insurance
• Paid holidays
• PTO
• Sick Time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.