Patient services specialist

Simonmed; Sugar Land (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free whole-body scans

Medical, dental, and vision insurance

401(k) eligibility

Paid holidays

PTO

Sick Time

Job summary

SimonMed Imaging in Sugar Land, Texas, is seeking a Patient Service Specialist. This role involves guiding patients through the admission process, ensuring a seamless experience with accuracy and compassion. You will communicate with patients, manage documentation, and contribute to a positive front desk operation.

Candidates should have customer service experience and strong communication skills. We offer competitive wages, no nights or weekends, and comprehensive benefits including medical insurance and paid time off.

Qualifications

• 1+ years of experience in customer service, patient access, or medical office.
• Experience with scheduling and insurance verification preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Guide patients through admission with empathy and clarity.
• Collect and maintain patient information accurately.
• Collaborate with clinical and operational teams.

Skills

Customer service skills

Strong communication

Multitasking

Data entry skills

Education

High school diploma or equivalent

Tools

EMR/PM systems

Job description

Be the first point of care—guiding patients through admission with accuracy, compassion, and confidence while ensuring every detail of their visit is handled seamlessly.

At SimonMed Imaging, the patient experience starts long before an exam takes place. Our Patient Service Specialists play a critical role in facilitating the patient admission flow across our imaging centers. From greeting patients to verifying insurance and processing documentation, this role ensures each visit starts with clarity, efficiency, and care.

We are looking for someone who thrives in a fast-paced environment, communicates with empathy, and takes pride in delivering exceptional service. If you enjoy helping people, solving problems, and being part of a collaborative healthcare team, this is an opportunity to make a meaningful impact every day.

A patient-first mindset: You treat every interaction with empathy, respect, and genuine concern for patient needs.

Strong communication and team-oriented approach: You communicate clearly, listen actively, support patients and teams with professionalism and empathy, and contribute to smooth, collaborative front desk operations.

Attention to detail: You accurately collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments with accuracy and care.

Adaptability and composure: You stay calm under pressure in high-volume environments, manage competing priorities, and handle sensitive or challenging situations with professionalism.

Reliability, accountability, and problem‑solving: You take ownership of your work, follow through on commitments, consistently arrive prepared and ready to support the team, contribute to a positive culture, and help resolve scheduling, billing, and patient flow issues while maintaining a positive patient experience.

Purpose-driven work: Your role is essential to patient care, ensuring every individual is welcomed, supported, and guided through a smooth and compassionate access experience from the very start of their visit.

A collaborative team environment: Partner with clinical, operational, and support teams focused on delivering exceptional patient experiences.

Growth opportunities: Gain experience in healthcare operations, patient access, and medical administration within a growing organization.

Your health, happiness and future matters!

• 1+ years of customer service, patient access, medical office, or call center experience preferred
• Experience with scheduling, insurance verification, or healthcare registration processes preferred
• Strong computer and data entry skills
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Experience working with EMR/PM systems preferred
• High school diploma or equivalent required

At SimonMed Imaging, we offer:

• We believe in preventative care for everyone including our team – SimonMed provides free, whole-body scans to each member
• Competitive wages
• No nights/no calls/no weekends
• Cross training opportunities
• Medical, dental, and vision insurance
• 401(k) eligibility
• Pet Insurance
• Paid holidays
• PTO
• Sick Time

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.