Patient Services & Scheduling Specialist

Great Plains Tribal Health; Rapid City (SD); On-site; USD 32,000 - 52,000; Full time

Job summary

Great Plains Tribal Health seeks an Patient Services Representative to handle registration and eligibility for tribal resources, Marketplace and private insurance, and to schedule clinic visits. This role uses RPMS/BPRM and Vista systems to ensure accurate patient data and billing information.

The incumbent greets patients, answers inquiries, and supports front desk operations while maintaining HIPAA compliance and participating in process improvements and training.

Qualifications

• High school diploma or equivalent.
• 1 year of administrative office support experience; healthcare setting preferred.
• Must pass criminal/background check and pre-employment drug screen.

Responsibilities

• Provides registration and eligibility services for demographic and insurance information for tribal resources and Marketplace/Private insurance.
• Schedules, reschedules, and maintains clinic appointments; uses patient schedule system to check-in visits.
• Greets visitors, answers calls, provides information and assistance, and resolves problems.
• Maintains and verifies patient data in RPMS/BPRM Passport and Vista systems; ensures accurate billing data.
• Assists with orientation and training for front desk processes; collaborates with Benefits Coordinators on eligibility for Marketplace and Medicaid.

Skills

Administrative support

Education

High school diploma or equivalent

Job description

Great Plains Tribal Health seeks an Patient Services Representative to handle registration and eligibility for tribal resources, Marketplace and private insurance, and to schedule clinic visits. This role uses RPMS/BPRM and Vista systems to ensure accurate patient data and billing information.

The incumbent greets patients, answers inquiries, and supports front desk operations while maintaining HIPAA compliance and participating in process improvements and training.