Patient Services & Scheduling Specialist

Palomar Health Medical Group; Poway, Northern (CA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group in Poway, CA seeks a Patient Service Representative to greet patients, check them in, answer phones, verify demographics and insurance, and guide patients through self-service kiosks.

You will schedule appointments, collect co-pays, explain billing, balance cash, and support patient flow across multiple units. Strong customer service and HIPAA awareness required; prior medical office experience preferred.

Qualifications

• Minimum Education: High School or equivalent
• Minimum Experience: 1 year experience in a customer service position
• Preferred Experience: 2-3 years, preferably in a medical practice setting. Working knowledge of contracted insurances, patient benefits, and third‑party requirements preferred.

Responsibilities

• Greet and check in patients; answer phones and schedule walk-in appointments.
• Verify patient information, insurance details, and collect co-pays and deductibles.
• Explain billing procedures, obtain signatures, and ensure HIPAA-compliant handling of records.
• Balance daily monies, prepare deposits, and monitor patient flow across units.

Education

High School or equivalent

Job description

Palomar Health Medical Group in Poway, CA seeks a Patient Service Representative to greet patients, check them in, answer phones, verify demographics and insurance, and guide patients through self-service kiosks.

You will schedule appointments, collect co-pays, explain billing, balance cash, and support patient flow across multiple units. Strong customer service and HIPAA awareness required; prior medical office experience preferred.