Patient Access & Experience Specialist

Palomar Health Medical Group; Escondido, Northern (CA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group is seeking a Patient Service Representative to greet patients, check in, answer phones, document accurate information, and help ensure smooth patient flow.

You will schedule walk-in appointments, verify insurance details, collect co-pays and deductibles, explain billing procedures, and maintain HIPAA-compliant records. Strong customer service and proficient computer skills are essential.

Qualifications

• High School diploma or equivalent required.
• 1 year experience in a customer service position.
• Preferred: 2-3 years in a medical practice setting.
• Working knowledge of contracted insurances and billing basics.

Responsibilities

• Greet patients and check in; answer phones and direct calls.
• Schedule appointments and verify patient information for registration.
• Collect co-payments/deductibles and explain billing procedures.
• Ensure HIPAA compliance and maintain patient records securely.
• Balance daily cash and support patient flow in the lobby.

Skills

Customer service

Front desk

Phone handling

Billing procedures

HIPAA compliance

MS Windows

Excel

Word

Education

High School or equivalent

Tools

MS Windows

Excel

Access

Word

PowerPoint

Email

Job description

Palomar Health Medical Group is seeking a Patient Service Representative to greet patients, check in, answer phones, document accurate information, and help ensure smooth patient flow.

You will schedule walk-in appointments, verify insurance details, collect co-pays and deductibles, explain billing procedures, and maintain HIPAA-compliant records. Strong customer service and proficient computer skills are essential.