Patient Services Scheduler & Care Coordinator

Humana Inc; Louisville (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Parental leave

Disability insurance

Life insurance

Job summary

Humana Inc. is hiring a scheduling coordinator in Louisville, KY. The role supports CenterWell Home Health by managing patient schedules, adjusting for sick calls, and coordinating visits with nurses, aides, and field staff.

You will handle weekly conferences and maintain logs while ensuring timely reassignment of patients. The ideal candidate has at least 1 year of home health experience, strong communication, and organizational skills, with preferred packet review/QI experience or coding

Qualifications

• Excellent communication skills; interacts with diverse groups.
• Minimum 1 year of home health experience.
• Packet review/QI experience preferred; coding certification preferred.

Responsibilities

• Manages schedules for all patients.
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms and uploads Employee Infection Reports.
• Back-up coverage during lunch hours and busy times; assists with field calls and weekly case conferences.
• Refers clinical questions to Branch Director as necessary.
• Maintains hospitalization log and coordinates notes with staff.
• Ensures staff are scheduled for skilled nurse/injection visits as appropriate.
• Schedules add-ons, discharge visits, OASIS collection, and recert visits as needed.
• Reschedules declined or missed visits and processes reassigned visits.
• Ensures supervisory visits are scheduled and runs scheduling reports.

Skills

Communication

Home health

QI experience

Coding certification

Job description

Humana Inc. is hiring a scheduling coordinator in Louisville, KY. The role supports CenterWell Home Health by managing patient schedules, adjusting for sick calls, and coordinating visits with nurses, aides, and field staff.

You will handle weekly conferences and maintain logs while ensuring timely reassignment of patients. The ideal candidate has at least 1 year of home health experience, strong communication, and organizational skills, with preferred packet review/QI experience or coding