Patient Services Representative - Viverant Physical Therapy

Revo Health; Roseville (MN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, Dental, Vision plans

Tuition Reimbursement

401(k) with Profit Sharing

Employee Assistance Program

Lifetime Fitness Subsidy

Car Rental discounts

Home, Auto, & Pet insurance savings

Job summary

Revo Health is seeking a Patient Services Representative to handle patient registration and check-in, and provide clinical support in a Roseville clinic. The role is full-time, with a Monday-Thursday 9:00 AM–6:00 PM and Friday 8:30 AM–3:30 PM schedule.

The position supports Viverant Physical Therapy, part of Infinite Health Collaborative (i-Health), a group of local medical practices led by physicians. Relevant experience in medical office settings is preferred.

Qualifications

• High School diploma or GED required.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer Service experience required.
• Administrative or Medical Office experience preferred.
• Preference given to those applying to Physical or Occupational Therapy graduate programs or Athletic Training master's.

Responsibilities

• Greet and register patients; collect payments and insurance information.
• Validate and document insurance details per practices.
• Schedule patients accurately in the practice management system.
• Communicate appointment details and directions to patients.
• Prepare and manage charts and records.
• Maintain knowledge of health plan requirements and networks.
• Coordinate patient transport and assist with non-billable services.
• Assist therapists with education/interventions as directed.
• Support therapy program materials and literature preparation.
• Assist with coordinating schedules for volunteer tech program.

Skills

Customer Service

Administrative experience

Microsoft Word

Outlook

Excel

Education

High School diploma

Tools

Practice management software

Job description

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.
This is a full-time role working Monday - Thursday 9:00 AM - 6:00 PM, Friday 8:30 AM - 3:30 PM out of our Roseville locations.
Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
• Assist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program development
• May work with sports medicine team for golf program, dance, throwing, etc. with established programs
• May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs
• Clean and stock exam rooms, gym, equipment, and therapy space
• May assist with and/or lead both group and individual fitness classes, if qualified
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
• Assist with check-in for individual and group fitness classes
• Coordinate equipment repair as needed
• Assist with patient transport within the clinic
• Any and all other duties as assigned

Education And Experience Requirements

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master’s in Athletic Training
• 100 hours of related experience

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive benefits package - to learn more clickhere.
• • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions

• Frequentlylift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting

• Clinic

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Notes

• Revo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing [e-mail]. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities.
• Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.