Patient Services Representative | Urology | Full Time

Gritman Medical Center; Moscow (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Gritman Medical Center in Moscow, Idaho seeks a friendly Patient Services Representative I for the Urology Clinic. Responsibilities include patient registration, scheduling, data entry, and coordinating communication among providers, staff, patients, and external offices.

The role emphasizes HIPAA compliance, confidentiality, and exceptional customer service. You will greet patients, manage call queues, verify information, handle front desk tasks, and support daily office operations.

Qualifications

• Experience with computers.
• Knowledge of basic office functions such as message-taking and data entry.
• Exceptional customer service, written and verbal communication skills.
• Positive attitude with commitment to organizational values.
• Ability to work collaboratively and maintain confidentiality.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Monitor call queues and lobby wait times and address issues promptly.
• Maintain confidentiality and HIPAA compliance.
• Enter accurate notes in patient records and phone logs.
• Schedule patient appointments and verify information for new/existing accounts.
• Manage front desk tasks and balance cash drawer as needed.
• Register patients for the patient portal and assist with requests.
• Open and close the office and prepare paperwork for appointments.

Skills

Basic computer skills

Customer service

Verbal and written communication

Professional demeanor

Tools

Multi-line phone system

Office software

Patient portal access

Job description

Job Summary

We are looking for a friendly, detail-oriented Patient Services Representative I to join our Specialty Care Group in the Urology Clinic. This role involves clerical and administrative tasks, patient registration, scheduling, and facilitating effective communication among healthcare providers, staff, patients, and external offices. This position requires strict adherence to confidentiality and compliance with HIPAA guidelines. The ideal candidate will demonstrate professionalism, flexibility, and a commitment to exceptional customer service, aligning with our organizational values and goals.

Key Job Duties And Responsibilities

• Greet patients and visitors with professionalism, embodying The Gritman Way values.
• Monitor call queues and/or lobby wait times and address issues promptly.
• Maintain strict confidentiality of patient information.
• Enter accurate and detailed notes in patient cases and phone logs.
• Prepare daily deposit reconciliation paperwork.
• Ensure accurate data input of insurance and patient information.
• Schedule patient appointments appropriately.
• Obtain and verify patient information for new and existing accounts.
• Keep the reception area clean and organized.
• Maintain a balanced cash drawer and collect copays/outstanding balances.
• Consistently demonstrate AIDET principles.
• Register patients for the patient portal.
• Perform opening and closing tasks for the office.
• Prepare and organize paperwork for patient appointments.
• Respond to basic face-to-face medical record requests.
• Review and address patient concerns or complaints.

Job Requirements

Required Education and licenses: none.

Required Work Experience

• Experience working with computers.

Required Knowledge, Skills, And Abilities

• Knowledge of basic office functions such as message-taking, cash drawer balancing, and data entry.
• Exceptional customer service, written, and verbal communication skills.
• Positive attitude and commitment to organizational values.
• Ability to work collaboratively and exceed expectations for patients and colleagues.
• Strong problem-solving and critical thinking skills.
• Proficiency with computer systems and multi-line phone systems.
• Flexibility to adapt to changing workflows and situations.

Preferred Qualifications

• Prior education or experience in a medical office is preferred.

Functional Demands

Population(s) Served: This role serves diverse populations, including neonatal, pediatric, adolescent, adult, and geriatric patients, as well as individuals of varying genders, races, ethnicities, abilities, and socioeconomic backgrounds.

Physical Demands

• Fast-paced office environment requiring multitasking and prioritization.
• Light lifting (<35 lbs.), bending, kneeling, twisting, and reaching.
• Prolonged periods of sitting, standing, and typing.
• Visual and auditory acuity required for effective communication and task completion.

Environmental Conditions

• Primarily indoors with limited exposure to outdoor elements (e.g., snow/ice when entering/exiting).
• Potential exposure to germs and viruses due to public interactions.

Organizational Expectations

• Uphold a positive and professional representation of the organization.
• Promote a culture of safety and quality improvement.
• Maintain compliance with organizational policies and confidentiality standards.
• Demonstrate excellent customer service in alignment with The Gritman Way values.