Patient Services Representative - UPMC Middletown Family Practice

UPMC; Middletown Township (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC Family Care Silver Spring in Mechanicsburg seeks a Patient Services Representative to be the first point of contact for patients, ensuring a positive experience from arrival through departure. You will educate patients on copayments, assist with MyUPMC portal registration, and help schedule follow-up appointments across care settings.

The role requires strong customer service, 8‑hour shifts within department hours, and may involve some travel to nearby UPMC locations.

Qualifications

• High school diploma required or equivalent.
• Two years of medical, billing, fiscal or customer service experience preferred.
• Knowledge of medical terminology preferred; experience with Medipac, Epic or similar systems is preferred.

Responsibilities

• Greet patients warmly and assist as they arrive at the office.
• Guide patients through self‑arrival tech or check‑in at desk per patient preference.
• Collect copayments and other payments at point of service.

Skills

Customer service

Communication skills

Typing speed

Education

High school diploma

Tools

Epic

Medipac

Health records systems

Job description

Join our team of Life Changers!

UPMC is hiring a full-time Patient Service Representative to support our UPMC Family Care Silver Spring team/office in Mechanicsburg.

Shift/Hours: This position works eight-hour shifts, with scheduling needs falling within the department’s operating hours of Monday through Thursday, 7:00 a.m. to 8:00 p.m.; Friday, 7:00 a.m. to 5:00 p.m.; and Saturday, 8:00 a.m. to 12:00 p.m. Weekend and/or rotating schedule coverage may be required based on departmental needs.

Travel: This position may require travel to UPMC locations within approximately 30 miles of the primary office location. The specific percentage of travel may vary based on departmental needs. *Manager will discuss further during the interview process.

Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose:

The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer‑friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow‑up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients.


• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.


• Collect copayments and any other applicable patient payments at the point of service.


• Confirm and/or update patient registration information at checkout and schedule follow‑up appointments.


• Provides follow‑up to unresolved patient questions or needs to ensure the appropriate continuity of care.


• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.


• Promote MyUPMC patient portal and assist patients in registration when applicable


• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.


• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.


• *Performs in accordance with system-wide competencies/behaviors


• *Performs other duties as assigned.


• Completion of high school graduate or equivalent is required.


• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.


• Two years of experience in a medical / billing / fiscal or customer service function is preferred.


• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran