Patient Services Representative SugarLand Womens Care

Privia Medical Group - Gulf Coast; Houston (TX); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Privia Medical Group - Gulf Coast in Houston is seeking a friendly front desk specialist to greet patients, verify demographics and insurance, and assist new patients with paperwork. You will collect co-pays and insurance details, coordinate with the Patient Financial Specialist, and support clinical scheduling.

Role emphasizes strong communication, customer service, and HIPAA compliance while maintaining patient flow and accurate daily reporting in a fast-paced clinical environment.

Qualifications

• 2+ years of experience in a clinical setting.
• Exceptional verbal and written communication skills.
• Excellent customer service orientation and phone skills.
• Ability to speak a second language is highly preferred, with a strong preference for Vietnamese.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Exceptional organizational skills.

Responsibilities

• Greet patients and visitors promptly in a courteous and helpful manner.
• Check in patients; verify demographics and insurance information.
• Assist new patients with completing paperwork.
• Collect patient insurance information and co-pays/coinsurance.
• Direct patients to the Patient Financial Specialist for updates or financial agreements.
• Communicate with clinical staff regarding scheduling and appointments.
• Balance monies and transactions daily; batch reports as required.
• Complete daily activity reports at end of shift.
• Maintain patient flow and ensure HIPAA compliance.
• Participate in educational and development activities and other duties as required.

Skills

Verbal and written communication

Customer service

Multitasking

Organizational skills

Phone skills

Vietnamese preferred

Education

High School Diploma or GED

Job description

Job Description

• Greet patients and visitors in a prompt, courteous and helpful manner.


• Check in patients; verifies all demographic and insurance information with patients at time of check-in and update patient accounts if needed.


• Assist new patients in completing all necessary paperwork


• Collect all patient insurance information


• Direct patients to Patient Financial Specialist (PFS) to update new insurance charges or to make financial agreements


• Communicate with clinical staff regarding patient scheduling (i.e. late arrivals, canceled appointments, etc.)


• Collect any co-pays, co-insurance, or patient balances indicated by the PFS on alert notes or as indicated on the patient account record.


• Schedule patients return appointments.


• Participate when necessary with other staff members to seek account resolution.


• Batch and balance all monies and transactions entered in the system daily.


• Completes all daily activity reports at the end of the scheduled shift.


• Participates in educational and developmental activities.


• Maintain patient flow


• Follow HIPAA guidelines.


• Other duties as required

Qualifications:
Qualifications

• 2+ years of experience in a clinical setting


• Exceptional verbal and written communication skills


• Excellent customer service orientation and phone skills


• Ability to speak a second language is highly preferred, with a strong preference for Vietnamese.


• Ability to manage multiple projects and competing priorities in a fast-paced environment


• Exceptional organizational skills


• High School Graduate or GED

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.