Patient Services Representative- Shadyside

UPMC; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to join their team. In this vital role, you will support patients through their healthcare journey, ensuring they receive the highest quality of care. You will engage with patients, assist with administrative tasks, and help them navigate insurance and financial responsibilities. This position offers an opportunity to make a meaningful impact in the community while enjoying a supportive work environment that promotes career growth and work-life balance. If you are passionate about patient care and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Health and Welfare Benefits

Career Development Opportunities

Paid Time Off (PTO)

Wellness Programs

Paid Parental Leave

Qualifications

• Experience in patient care activities and administrative tasks.
• Knowledge of medical terminology and health records systems preferred.

Responsibilities

• Help patients navigate healthcare and provide follow-up support.
• Schedule appointments and assist with patient check-in processes.
• Educate patients about financial responsibilities and resources.

Skills

Patient Care

Communication

Administrative Duties

Insurance Verification

Medical Terminology

Education

High School Diploma or Equivalent

Tools

Computer Applications

Office Equipment

Job description

Join to apply for the Patient Services Representative- Shadyside role at UPMC.

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support UPMC Vision Institute-Shadyside located at 532 S. Aiken Avenue Suite 520 Pittsburgh, PA 15232. This role will work Monday through Friday daylight hours (rotating shifts between 7 a.m. to 5 p.m., no evenings or weekends). Travel to satellite locations (Shadyside, Forbes, Mercy, St. Margaret’s, Monroeville, Wexford, Bethel Park, Natrona Heights) is required as needed.

See what being a Patient Services Representative can do for UPMC and what UPMC can do for you—more than just a job!

What Can You Bring to UPMC?

• Contribute to UPMC’s mission of Life Changing Medicine
• Set standards for quality care
• Provide patient care activities using judgment, communication, and collaboration
• Build relationships with physicians, healthcare providers, patients, and families
• Demonstrate commitment to the community and healthcare profession

What Can UPMC Do for You?

• Offer career development opportunities
• Provide health and welfare benefits (medical, vision, dental, life, disability) and retirement plans
• Support work-life balance with PTO, wellness programs, paid parental leave
• Offer competitive pay including base, merit, and premium pay

Responsibilities

• Help patients navigate healthcare, provide follow-up for unresolved questions
• Assist with administrative duties like scanning and faxing
• Guide patient check-in via self-arrival technology or at the desk
• Schedule appointments and ancillary services
• Engage in service recovery and take appropriate actions
• Educate patients about financial responsibilities and connect to advocacy resources
• Obtain signatures for consent following HIPAA regulations
• Verify insurance benefits
• Promote and assist with MyUPMC portal registration
• Collect payments at the point of service
• Greet patients warmly
• Register patients in biometric programs and update information
• Triages phone calls and schedules follow-ups
• High school diploma or equivalent required
• Experience with computer applications, office equipment, and typing preferred
• Two years of related experience preferred
• Knowledge of medical terminology and health records systems preferred

Licensure, Certifications, and Clearances

• Act 34 clearance required

UPMC is an Equal Opportunity Employer/Disability/Veteran. We promote diversity through Employee Resources Groups like PRIDE Health and UPMC ENABLED.