Patient Services Representative - Registration

Trinity Health Mid-Atlantic; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily pay

Benefits from Day One

Tuition reimbursement

Job summary

Trinity Health in Livingston, MI, is seeking a Patient Services Representative in Registration to handle patient check-in, insurance verification, and demographic updates. The role requires accurate data entry, adherence to HIPAA, and cash handling during daily reconciliations.

The position is full-time with day shifts and a benefits package. Responsibilities include obtaining authorizations, balancing daily transactions, and ensuring smooth patient flow from check-in to scheduling of follow-up

Qualifications

• High school diploma or GED required.
• 1–2 years of experience in a physician office setting preferred.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with a computerized patient management system preferred.
• Experience with online third-party payor systems preferred.

Responsibilities

• Check patients in for a variety of appointment types following proper guidelines.
• Scan insurance/photo ID and update annual Acknowledgement Form.
• Maintain proper patient demographics in the EPR/EPM.
• Maintain proper information on insurance payer lists.
• Know when an insurance authorization is needed and where to obtain it.
• Schedule/reschedule appointments and gather necessary information.

Skills

Customer service

Communication skills

HIPAA compliance knowledge

Medical office experience

Education

High school diploma / GED

Tools

EHR system

EPR/EPM

Third-party payor systems

Job description

Job Title

Patient Services Representative - Registration Department

Employment Type & Shift

Full time Shift: Day Shift

Location

Trintiy Health Livingston

Salary & Benefits

• Competitive compensation, DAILYPAY
• Benefits effective Day One! No waiting periods
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition Reimbursement

Position Purpose

Under general supervision, performs various duties including but not limited to registration of patients, obtains insurance information, identifies the need for and obtains authorizations and re-certifications from insurance carriers and physician offices. Verifies assignments of patient benefits, co-pays and self- responsible portion of charges and collects same. Balances daily transactions at the close of each day and handles cash deposits according to established procedures.

Status

Available: Full-time, 40 hours/week Shift Available: Days, 8:00-4:30 / 8:30-5:00 Schedule: Monday-Friday

Required Qualifications

• Education: High school diploma, GED, or equivalent combination of experience and education.
• Experience: One to two years' experience in physician office setting performing comparable duties preferred.
• Knowledge of third-party payers and managed care guidelines preferred.
• Experience with a computerized patient management system preferred.
• Experience with online third-party payor systems preferred.

What you will do

• Checks patients in for a variety of appointment types following proper guidelines.
• Scans insurance/photo ID and updates annual Acknowledgement Form.
• Maintains proper patient demographics in the EPR/EPM.
• Maintains proper information on insurance par lists.
• Knowledge of when an insurance authorization is needed and where to obtain it.
• Ability to schedule/reschedule all types of appointments, gathering the proper information needed to complete it.
• Compliant with HIPAA regulations at all times.
• Collects patient co-pay and balances, posting correctly to patient's account.
• Able to explain to patients if necessary.
• Able to perform daily batch and maintain cash box.
• Checks patients out when necessary and ensuring that future appointments, procedures, labs, etc., are met.
• Balances financial collections each day.
• Answers and processes telephone calls using a multi-line phone system.
• Processes physicians consult and referral calls for providers.
• Responsible for processing/distributing incoming faxes to the appropriate department.

Physical and Mental Requirements and Working Conditions

Effective oral communication skills. Ability to type 35 w.p.m. and/or computer keyboard efficiency. Basic math skills required for counting/balancing money and charges. Must satisfactorily complete central offices' training. Ability to work under pressure and to consistently prioritize multiple tasks. Ability to concentrate and pay close attention to detail while performing tasks. Ability to demonstrate poise during stressful situations.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.