Patient Services Representative-Radiology

Emerson Hospital; Concord (MA); On-site; USD 29,000 - 32,000; Part time

Job summary

Emerson Hospital is seeking a Patient Services Representative for Radiology. The per diem role rotates across X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography, greeting patients and processing exams in the HIS/RIS system.

Responsibilities include accurate data entry, handling exam requisitions, and maintaining strict patient confidentiality while delivering service excellence in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Medical Terminology course preferred.
• Previous coursework related to administrative skills preferred.

Responsibilities

• Greet patients and visitors entering the department.
• Generate and sort exam requisitions and enter exams into HIS/RIS.
• Maintain patient confidentiality per HIPAA and deliver service excellence.

Skills

Organization

Multitasking

Medical terminology

Effective communication

Data entry

Phone etiquette

Confidentiality

English literacy

Computer skills

Education

High school diploma

Medical Terminology course

Administrative skills coursework

Tools

HIS/RIS system

Job description

Patient Services Representative-Radiology

Schedule: Per Diem

Pay Range: $20.70 - $23.00 / Hourly

Shift: Day shift

Hours: 830a-12p

About this role

Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography. The PSR greets patients and visitors entering the department. The PSR generates and sorts exam requisitions, accurately enters exams into the HIS/RIS system. Must maintain a high level of patient confidentiality via HIPPA guidelines and be committed to Service Excellence at all times.

Minimum Qualifications

• Education
  • High school diploma or equivalent required
  • Medical Terminology course preferred.
  • Previous coursework related to administrative skills preferred.
• Experience
  • One year in a medical office environment preferred.
  • Customer service, data entry, and HIS/RIS experience a plus.
• Licensure and/or Certification
  • None required.
• Skills
  • Organization and multitasking skills
  • Ability to read and communicate effectively using medical terminology
  • Accurate data entry skills
  • Courteous and professional manner when dealing with public both in person and on the phone
  • Must have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision
  • Knowledge of medical terminology
  • Maintains standard of performance which promote Service Excellence
  • Must be able to read, write, and communicate in English.
  • Computer skills required.
  • Ability to maintain confidential information.