Patient Services Representative (PSR) – Physician Office - Bon Secours - Cardiology, Reynolds -[...]

Bon Secours Health System; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to enhance patient care and streamline operations. This role involves engaging with patients and the community, processing referrals, and ensuring accurate patient registration. The ideal candidate will possess strong communication skills and a commitment to providing exceptional service. With a focus on teamwork and excellence, this position offers a chance to make a meaningful impact in healthcare. Join a compassionate organization that values both its employees and the communities it serves, and be part of a team committed to improving health and well-being.

Benefits

Comprehensive health plans

Prescription coverage

Flexible spending accounts

Life insurance with AD&D

Retirement contributions

Paid time off

Educational assistance

Qualifications

• Prior healthcare or related experience preferred.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Greet patients and community members respectfully.
• Process admission paperwork and verify insurance.
• Coordinate and prioritize bed placement for patients.

Skills

Problem-solving

Communication

Interpersonal skills

Basic math skills

Typing (40 WPM)

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

Job Description: Patient Services Representative – Physician Office, Bon Secours - Cardiology, Reynolds - Richmond, VA

Bon Secours, with over 150 years of legacy, is dedicated to providing excellent care through exceptional people. As a faith-based, patient-focused organization, we aim to enhance health and well-being in mind, body, and spirit through compassionate care, collaboration, excellence, and respect.

The Patient Services Representative (PSR) is the main contact for patients and the community, responsible for processing referrals, patient registration, verifying demographics, insurance details, scheduling appointments, transcribing orders, explaining financial options, and updating medical records efficiently.

Essential Functions:

1. Provide excellent communication and customer service by greeting patients and community members respectfully.
2. Process admission paperwork and verify insurance, ensuring accurate patient identification for billing.
3. Answer internal and external calls in a friendly, helpful manner.
4. Troubleshoot and resolve problems promptly.
5. Maintain patient flow and inform supervisors of any issues.
6. Coordinate and prioritize bed placement to ensure prompt patient placement.
7. Perform other duties as assigned.

Qualifications:

Education: High School Degree or GED

Experience: Prior healthcare or related experience preferred; knowledge of medical terminology and familiarity with Microsoft Office, Cadence, and Connect Care are advantageous but not required.

Skills & Abilities: Strong problem-solving, basic computer skills, 40 WPM typing, excellent communication, interpersonal skills, professionalism, and basic math skills.

Benefits:

Our opportunities include comprehensive health plans, prescription coverage, flexible spending accounts, life insurance with AD&D, retirement contributions, paid time off, educational assistance, and more. Benefits vary by employment status.

All applicants will be considered regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, veteran status, or disability. For accommodations or inquiries, contact [e-mail].