Patient Services Representative (PSR) - Pediatric Genetics and Specialty Clinic

OU Health; Oklahoma City (OK); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

401(k)

Medical plan

Dental plan

Descripción de la vacante

OU Health's Pediatric Genetics and Specialty Clinic seeks a Patient Services Representative I to coordinate outpatient schedules, greet patients, and support clerical tasks. The role requires handling demographics, insurance verification, and basic financial discussions with patients.

The ideal candidate will have strong communication and customer service skills, proficiency in Microsoft Office, and the ability to work with diverse teams to maintain smooth clinic operations and accurate

Formación

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficient with Microsoft Office tools and standard clinic software.

Responsabilidades

• Schedule patient appointments by phone or in person.
• Provide information about clinic operations and processes.
• Collect and verify patient demographics and insurance details.
• Answer phone calls and route to appropriate staff.
• Assist with encounter forms, receipts, and charting for accuracy.
• Promote patient portal for better communication.
• Assist with charting, records, and file organization.
• Explain financial accounts and sliding scale options as applicable.

Conocimientos

Verbal & written communication

Customer service

Microsoft Office

Cash handling

Keyboarding

Educación

High School Diploma or GED

Descripción del empleo

Patient Services Representative (PSR) - Pediatric Genetics and Specialty Clinic

Position Title: Patient Services Representative (PSR) - Pediatric Genetics and Specialty Clinic Department: HB Pediatric Specialty Clinic Job Description:

The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Schedules patient appointments, either by telephone or in person.
• Provides information about clinic operations.
• Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate people.
• Coordinates schedules as directed to patients requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts.
• Distributes encounter forms and inspects the form for completeness and accuracy.
• Ensures the resident and faculty signatures are on the encounter form and chart.
• Copies insurance cards and uploads into the EMR as appropriate.
• Balances and closes personal Cash Drawer Reconciliation, daily.
• Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)
• Promotes the organizations Patient Portal for communication between patient and clinic.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Makes up new patient charts and/or packets of information.
• Talks to patients about financial accounts.
• Verifies insurance eligibility and primary care physicians for patients.
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic.
• Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
• Monitor and act on WQs in EMR for Referrals.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• High School Diploma or GED required.

Experience Requirements

• 1 or more years of professional work experience required.

License/Certification/Registration Requirements

• None required.

Knowledge/Skills/Abilities Requirements

• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to work effectively with other employees, patients, and external parties.
• Proficient with the use of Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet the requirements of the position.

Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.