Patient Services Representative (PSR) - Dermatology Clinic

OU Health; Oklahoma City (OK); Hybrid; USD 38,000 - 52,000; Full time

Job summary

OU Health in Oklahoma City is seeking a Patient Services Representative II for the Dermatology Clinic. The role coordinates patient schedules, greets patients, collects demographics, processes payments, and supports EMR tasks with care and professionalism.

Ideal candidates have 3+ years in customer service, including clinic exposure, and strong communication, Microsoft Office, and cash handling skills. This full-time position emphasizes accuracy, confidentiality, and teamwork within a busy

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience, including at least 6 months in a clinical environment.
• Advanced verbal and written communication skills.
• Advanced customer service skills.
• Advanced proficiency with Microsoft Office tools.
• Knowledge of hospital policies and procedures.
• Keyboarding skills sufficient to meet job requirements.

Responsibilities

• Schedules patient appointments by telephone or in person.
• Greets patients on arrival and assists with intake and demographics.
• Verifies insurance eligibility, referrals, and follows up on status.
• Balances cash drawer and processes payments; writes receipts.
• Operates EMR tasks: upload insurance cards, file charts, and notes.
• Distributes encounter forms and ensures completeness and signatures.
• Supports coordination of referrals and ancillary services as needed.
• Maintains patient confidentiality and professional communication.

Skills

Verbal communication

Written communication

Customer service

Keyboarding

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

## Patient Services Representative (PSR) - Dermatology ClinicApply: Oklahoma City: Full time: Posted Today: R0069737## **Position Title:**Patient Services Representative (PSR) - Dermatology Clinic## **Department:**HB Dermatology Clinic## **Job Description:**The Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. **Essential Responsibilities***Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.** Schedules patient appointments, either by telephone or in person.* Provides information about clinic operations.* Obtains patient demographics on new patients and updates demographics on established patients.* Answers telephone calls and distributes to the appropriate people.* Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary.* Verified insurance eligibility, secures referrals, and follow up with status of referrals when communicating to patients.* Complete insurance denials and works closely with providers, to obtain needed information to file appeals.* Reports out abandon call rate in Tiered Huddles.* Greets patients as they come into the clinic for scheduled appointments.* Accepts payments and writes receipts.* Distributes encounter forms and inspects the form for completeness and accuracy.* Ensures the resident and faculty signatures are on the encounter form and chart.* Copies insurance cards and uploads into the EMR as appropriate.* Balances and closes personal Cash Drawer Reconciliation, daily.* Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.)* Promotes the organizations Patient Portal for communication between patient and clinic.* Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.* Copies medical records for patients and other providers or facilities.* Makes up new patient charts and/or packets of information* Validates all handouts are within compliance date.* Requests medical records from other facilities.* Talks to patients about financial accounts.* Obtain insurance prior authorization for prescribed services.* Secures referrals to other providers for HMO patients.* Secures referrals from PCPs for HMO patients to be seen in the clinic.* Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.* Monitor and act on WQs in EMR for Referrals.* Transcribes outside referrals into organizations EMR.* Coordinates referral process for patient access to clinical care.* Dispenses supplies as needed.* Participates in Quality Improvement activities.* Notifies appropriate person when supplies are low and need to be reordered.* Types notes and letters for physicians as needed, via letter or patient portal.* Makes immunization cards as needed.* Sorts and distributes mail.* Communicates with patients of all ages in a professional manner at all times.* Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.* Enhances professional growth and development through in-service meetings and education programs.* Maintains patient confidentiality.**General Responsibilities*** Performs other duties as assigned. **Minimum Qualifications****Education Requirements*** High School Diploma or GED required.**Experience Requirements*** 3 or more years of experience in customer service, including at least 6 months in a clinical environment, required. **License/Certification/Registration Requirements*** None required. **Knowledge/Skills/Abilities Requirements*** Advanced verbal and written communication skills.* Advanced customer service skills.* Advanced ability to work effectively with other employees, patients, and external parties.* Advanced proficiency with the use of Microsoft Office tools.* Knowledge of hospital policies and procedures.* Keyboarding skills sufficient to meet the requirements of the position.