Patient Services Representative - Primary Care - Oracle

CHS Career Site; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

PTO and illness benefits

Licensure/certification reimbursement

Job summary

CHS Career Site is hiring a Patient Services Representative for a Primary Care clinic in Tucson, AZ. The role provides front desk support, registers patients, verifies eligibility, schedules visits, and handles billing steps to ensure smooth patient flow.

The successful candidate will have an Associate degree (preferred) and 0–1 years in a healthcare setting, with strong communication and HIPAA awareness. On-site work with comprehensive benefits included.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred.
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required.
• Experience in patient services, billing, or front desk operations preferred.

Responsibilities

• Registers patients in the clinic EMR with accurate information.
• Checks in/out patients at front desk and posts time-of-service payments.
• Verifies insurance eligibility and scans cards at every visit.
• Ensures consents and PHI forms are signed before treatment.
• Schedules and manages patient appointments in the EMR.
• Assists with charge entry and closes encounters following coding.
• Responds to inquiries via phone and messages professionally.
• Monitors waiting areas and maintains patient satisfaction.
• Performs other duties and supports clinic staff as needed.
• Maintains regular attendance and adheres to policies.

Skills

EMR proficiency

Microsoft Office

Medical terminology

HIPAA compliance

Customer service

Education

Associate degree preferred

Tools

EMR systems

Job description

Patient Services Representative - Primary Care - Oracle

Tucson, AZ, United States

Trending

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address: 10568 N. Oracle Rd. | Suite 150, Oro Valley, AZ 85737

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 156150
• Job Category Allied Health
• Posting Date 09/09/2026, 03:48 PM
• Job Schedule Full time
• Job Shift Day
• Locations 2260 W Orange Grove Rd, Tucson, AZ, 85741, US