Patient Services Representative - Northwest Primary Care - Cortaro

Community Health Systems, Inc.; Tucson (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Generous PTO

Licensure and certification reimburse-

Student loan support

Employee rewards program

Pet insurance

Identity protection

Legal insurance

Job summary

The Patient Services Representative at Northwest Primary Care in Cortaro, Tucson, AZ provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to HIPAA standards.

The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Qualifications

• Associate degree in healthcare administration, business, or related field preferred.
• 0–1 year of experience in a clinic/medical office required.
• Experience in patient services, billing, or front desk operations preferred.

Responsibilities

• Register patients in the EMR with complete information.
• Check in/out patients, collect copays and balances.
• Verify insurance eligibility and update demographics.
• Schedule and manage appointments; document changes.
• Assist with checkout and charge entry.
• Respond to patient inquiries professionally.
• Maintain waiting areas and report safety concerns.
• Provide general admin support as needed.

Skills

EMR systems

Microsoft Office

Medical terminology

Communication skills

Multitasking

HIPAA compliance

Cash handling

Problem solving

Education

Associate degree

Tools

Microsoft Office

Job description

Patient Services Representative - Northwest Primary Care - Cortaro

Tucson, AZ, United States

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Job Description

Why Join Us?
Assists Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement for eligible roles
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.
Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address
7890 N. Cortaro Rd, Tucson, AZ 85743
Hours of Operation: M, T, Th 7-5

Job Summary
The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 169131
• Job Category Allied Health
• Posting Date 10/26/2026, 03:18 PM
• Job Schedule Full time
• Job Shift Day
• Locations 2260 W Orange Grove Rd, Tucson, AZ, 85741, US