Patient Services Representative / Phlebotomist - Floater

Global Technical Talent; Shelton (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Services Representative/Phlebotomist to provide exceptional patient care and support. This role involves drawing blood samples, ensuring quality and safety, and creating a trusting environment for patients. The ideal candidate will excel in a fast-paced setting, demonstrate superior customer focus, and possess excellent phlebotomy skills. Flexibility in hours and the ability to travel to multiple locations are essential. Join a dynamic team that values quality work and patient satisfaction, making a meaningful impact in the healthcare sector.

Qualifications

• 3+ years of phlebotomy experience, including pediatric and geriatric collections.
• Ability to work in a fast-paced environment with minimal supervision.

Responsibilities

• Draw quality blood samples and prepare specimens for lab testing.
• Create an atmosphere of trust with patients while explaining procedures.

Skills

Phlebotomy Skills

Customer Service

Decision Making

Communication Skills

Ability to Work Independently

Education

High School Diploma

Medical Assistant Training

Phlebotomy Certification

Tools

Data Entry Skills

Job description

Patient Services Representative / Phlebotomist - Floater
Job Description:

• The Patient Services Representative - Float (PSR - Float) represents the face of our company to patients, both as part of their health routine and for insights into life-defining health decisions.
• The Patient Services Representative - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The Patient Services Representative - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
• This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP).

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills including pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies & procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.

Required Education:

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience:

• Three years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment is preferred.
• Keyboard/data entry experience.