Patient Services Representative - Per Diem

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 30,000 - 45,000; Full time

Job summary

Penn Medicine is seeking an entry-level Patient Services Representative to provide essential customer service and support quality patient care. The role includes conducting patient interviews, managing insurance communications, and scheduling appointments, all within a collaborative healthcare environment. Candidates should have a High School Diploma or equivalent experience, and strong communication skills are essential.

Benefits

Comprehensive benefits

Prepaid tuition assistance

Supportive work environment

Qualifications

• High School Diploma/GED or equivalent experience.
• Entry-level position requiring strong communication skills.

Responsibilities

• Conduct patient interviews and verify information.
• Communicate with insurance companies and document necessary information.
• Schedule patient evaluations and provide information on appointments.

Skills

Communication

Customer Service

Attention to Detail

Education

High School Diploma/GED

Job description

Join to apply for the Patient Services Representative - Per Diem role at Penn Medicine, University of Pennsylvania Health System.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position: Patient Services Representative - Per diem

Hours will vary, Monday through Friday.

Summary:

• The Patient Services Representative (PSR) will work collaboratively with hospital services, medical staff, and administration to ensure quality patient care. They will participate in departmental quality control and performance improvement activities.

Responsibilities:

• Conduct comprehensive patient interviews, verify information via online software, and assign benefits in the hospital information system.
• Explain and obtain signatures on HIPAA Privacy Notice, verify eligibility and benefits, obtain authorizations/pre-certifications and referrals.
• Identify and collect co-pays, post payments, perform daily cash reconciliation, and adhere to deposit standards.
• Obtain referrals, communicate with insurance companies, and complete necessary documentation.
• Scan documentation into EHR, place orders in clinic software, and answer phones interactively.
• Schedule patient evaluations, ensure accuracy, and inform patients of appointment details.

Credentials:

High School Diploma/GED required. Equivalent experience considered.

Benefits:

Comprehensive benefits, including prepaid tuition assistance, supportive work environment, and opportunities for medical advances.

Additional Information:

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Wellness and Fitness Services, Hospitals and Health Care, Medical Practices

We are an Equal Opportunity employer.