Patient Service Representative (PSRI) I

Aurora Health Care; Milwaukee (WI); On-site; USD 26,794 - 40,225; Part time

Job summary

A healthcare organization in Milwaukee is looking for a Patient Access Service Representative to provide exemplary customer service and handle patient registration in a hospital setting. This part-time role requires strong communication and organizational skills, along with the ability to manage patient flow efficiently. Applicants must be at least high school graduates, and no prior experience is needed. Join a dynamic team dedicated to patient care while working in a medical office environment.

Qualifications

• No experience required.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greets patients and responds to routine requests.
• Registers patients and verifies insurance coverage.
• Schedules patient appointments and provides information.
• Monitors patient flow and offers assistance.

Skills

Excellent customer service skills

Excellent communication skills

Intermediate computer skills

Organizational skills

Attention to detail

Education

High School Graduate

Tools

Microsoft Office

Electronic mail applications

Job description

Patient Access Service Representative – FH – Imaging Assistants

Base pay range: $19.45/hr – $29.20/hr

Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co‑pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations and time patients have to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third‑party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow‑up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required

• None required.

Education Required

• High School Graduate.

Experience Required

• No experience required.

Knowledge, Skills & Abilities Required

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast‑paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

Seniority Level

• Not Applicable

Employment Type

• Part‑time

Job Function

• Other

Industries

• Hospitals and Health Care

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.