Patient Services Representative Outpatient Infusion Scheduler

Spectrum Health; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand pay program Payactiv

Discounts directory for deals

Identity theft protection

Retirement options with company match

Job summary

Corewell Health's Infusion Scheduler coordinates, schedules, reschedules and cancels infusion appointments for oncology and general patients in a fast-paced infusion center. The role requires strong organizational skills, attention to detail, flexibility and teamwork to support the daily workflow and deliver an exceptional patient experience.

Responsibilities include authorizations, EMR/EHR processing in EPIC, training new staff, and acting as Patient Services Representative as needed, with a

Qualifications

• High School Diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Coordinate, schedule, reschedule and cancel infusion appointments for oncology and general patients in a high-volume center.
• Assist with patient checkout, referrals, office procedures, and review of medical records.
• Obtain insurance authorizations and support with denials/appeals.
• Handle EMR/EHR scanning and EPIC uploads; train new team members.
• Serve as Patient Services Representative when needed and participate in safety initiatives.

Job description

Shift and status Full time, 8:30 a.m. to 5:00 p.m., and no weekends

Job Summary

The Infusion Scheduler is responsible for coordinating, scheduling, rescheduling, and canceling infusion appointments for both oncology and general infusion patients. This role is fast paced requiring strong organizational skills, attention to detail, flexibility, and the ability to prioritize changing needs. Success in this position depends on collaboration, teamwork, and a commitment to providing exceptional patient experience while supporting the daily workflow of a high-volume infusion center.

Essential Functions

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• Required High School Diploma or equivalent
• 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

Location & Working Hours

• Primary Location SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St NE - Grand Rapids
• Department Name Cancer and Infusion Center LHCP - Grand Rapids Hosp
• Employment Type Full time Shift Day (United States of America)
• Weekly Scheduled Hours 40
• Hours of Work 8:30 a.m. to 5:00 p.m.
• Days Worked Monday to Friday
• Weekend Frequency N/A

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

We have a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category.