Patient Services Representative OMC

overlakemedicalcenter; Redmond (WA); On-site; USD 31,000 - 46,000; Full time

Job summary

Overlake Medical Center in Redmond is seeking a Patient Services Representative to join the Urgent Care team. You will provide exceptional customer and front office services to patients, coordinate communications among staff, patients, and providers about the check-in process, and manage records via Epic in a busy clinic.

The role requires strong customer service, excellent telephone etiquette, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Greet patients and coordinate check-in and front office services.
• Coordinate communications among staff, patients and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR; perform clerical, scheduling and records activities in support of patients and staff.

Skills

Customer service

Communication

Multi-tasking

Keyboard skills

Telephone etiquette

Education

High school diploma or GED

Tools

Epic

Job description

Pay range:

Hourly

$22.22 - $33.33

0.6 FTE - Friday- Sunday 6:15am-3:15pm

Clinic is open Mon-Sat from 7am to 10pm

Overlake Medical Center and Clinics has a per-diem opportunity for a Patient Services Representative to join our Redmond Urgent Care team! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Must be available full-time for first two weeks for system and clinic training.

Qualifications

• High school diploma or GED required.


• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.


• Demonstrated ability to provide exceptional customer service.


• Excellent telephone etiquette.


• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.


• Ability to multi-task, be organized and detail oriented.


• Demonstrated proficient computer keyboard skills.

Why join Overlake?

• We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.


• Local, visible leaders who care about you.


• A values-based work environment.


• Medical insurance premiums as low as $0 per month.


• Many Overlake services covered at 100%.


• Tuition reimbursement up to $10,000 per year.


• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.


• Pre-tax and Roth after tax retirement savings plans.


• An expanded Employee Assistance Program.


• A caregiver support program to help with everything from childcare to eldercare.


• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]