Patient Services Representative OMC

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan matching

Pre-tax savings

Roth after tax savings

Employee Assistance Program

Caregiver support

Free parking

Orca transit passes

Job summary

Overlake Hospital Medical Center in Redmond is seeking a Patient Services Representative for the Redmond Urgent Care team. The role focuses on patient check-in, front office support, and coordinating communications among staff and providers.

Requires a high school diploma or GED, 1 year of medical facility administrative experience, and excellent customer service with strong communication and typing skills. Training is provided for the first two weeks, and the position is full-time.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Experience in physician office or hospital front desk preferred.
• Excellent customer service and telephone etiquette.
• Strong communication skills under stress.
• Ability to multi-task and stay organized.
• Proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.
• Must be available full-time for first two weeks for system and clinic training.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Stress management

Typing speed

Education

High school diploma or GED

Tools

Epic EMR

Job description

Patient Services Representative – Redmond Urgent Care Team

Welcome to a medical center where you're the center of attention. Pay range: - Hourly $22.22 - $33.33 0.6 FTE - Friday- Sunday 6:15am-3:15pm Clinic is open Mon-Sat from 7am to 10pm Overlake Medical Center and Clinics has a per-diem opportunity for a Patient Services Representative to join our Redmond Urgent Care team!

Responsibilities

• In this role, you will provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.
• Must be available full-time for first two weeks for system and clinic training.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

Local, visible leaders who care about you. A values-based work environment.

Company Overview

Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]

COVID-19 vaccination requirement

After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.