Patient Services Representative - Northwest Urology Clinic

Northwest Healthcare; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision/Life insurance

PTO & illness benefits

401(k) with match

Career development

Licensure reimbursement

Student loan support

Rewards program

Collaborative culture

Job summary

Northwest Healthcare in Tucson, AZ is seeking a Patient Services Representative to support front desk operations and patient experiences. You will handle registration, insurance verification, scheduling, and daily reconciliation while following HIPAA standards.

The role requires 0–1 year in a clinic or medical office setting and familiarity with EMR and medical terminology. A strong customer service mindset and accuracy are essential; a collaborative team environment and advancement

Qualifications

• Associate degree preferred
• 0–1 year clinic/medical office experience required
• Experience in patient services, billing, or front desk operations preferred

Responsibilities

• Register patients in the EMR and collect accurate information
• Check in/out patients and process co-pays and balances
• Verify insurance eligibility and scan cards at visits
• Ensure required consents and PHI forms are completed
• Schedule and manage appointments and document changes in EMR
• Assist with checkout and daily charge entry
• Respond to patient inquiries promptly and professionally
• Monitor waiting areas for patient satisfaction and safety concerns
• Report maintenance or safety issues to management
• Provide general administrative support as needed
• Maintain regular attendance and comply with policies

Skills

EMR systems

Microsoft Office

Medical terminology

Customer service

HIPAA compliance

Cash handling

Education

Associate degree in healthcare or related

Job description

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address

6060 N. Fountain Plaza Dr. Suite 270, Tucson, AZ 85704

Hours of Operation: Monday-Friday| 8:00AM-4:30PM

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills And Abilities

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.