Patient Relations Specialist

University of Utah Health; Murray (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

University of Utah Health, Moran Midvalley Health Center in Murray, UT, is seeking a patient-facing registration specialist. The role involves greeting patients, completing registration in Epic, verifying insurance, scheduling basic appointments, and handling payments.

You will also support staff with smooth clinic operations and direct patients to correct areas as needed. The position requires minimal but essential interaction with patients, understanding MyChart and kiosks, and a focus on

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in healthcare or customer service.
• Familiarity with Epic scheduling and patient tools (MyChart/Kiosks).

Responsibilities

• Greet and assist patients and visitors at check-in and registration, including insurance verification and payments.
• Schedule appointments and coordinate with doctors, radiology, and labs.
• Answer phone calls, manage voicemails, and handle patient communications efficiently.
• Reconcile cash drawers and ensure accurate financial reporting.

Skills

Clear communication

Interpersonal skills

Organizational skills

Cash handling

Multitasking

Customer service

Education

High school diploma or equivalent

1 year healthcare/customer service experience

Tools

Epic scheduling

MyChart

Kiosks

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position serves as the initial point of contact for the patient as they arrive at their care destination. Responsibilities include greeting and registering patients, scheduling basic appointments, managing phone communications, and collecting payments according to defined processes. Interaction with patients is primarily limited to the check-in process. The role involves following specific instructions and guidance from supervisors to ensure consistency and adherence to department protocols. Routine tasks include exchanging information to maintain smooth clinic operations, supporting patient interactions, and overseeing the waiting room.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.

• Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.

• Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.

• Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.

• Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.

• Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.

• Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.

• Reviews and works to refine scheduling to optimize appointments and ensure accuracy.

Knowledge / Skills / Abilities

• Basic understanding of clinic scheduling, registration, and referral processes in Epic

• Basic knowledge of insurance entry and verification processes in Epic.

• Familiarity with patient tools such as MyChart & kiosks.

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills.

• Ability to handle financial transactions accurately.

• Ability to multitask and manage multiple responsibilities efficiently.

• Ability to provide clear instructions and guidance to patients.

• Ability to facilitate effective communication between patients and clinical teams.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 1 year of experience in a healthcare or customer service role.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Aff…
Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86143
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F 8:00-5:00
Clinical/Non-Clinical Status Non-Clinical
Location Name Moran Midvalley Health Center
Workplace Set Up On-site
City Murray
State UT
Department MOR RET 31C MID MORAN RETAIL
Category Customer Service
Workplace Set Up On-site