Patient Services Representative - Northwest Bone & Joint - La Cholla

Northwest Primary & Specialty Care; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off (PTO)

401(k) with company match

Licensure and certification reimburse—

Student loan support

Employee rewards programs

Job summary

Northwest Primary & Specialty Care is seeking a Patient Services Representative to provide front desk and administrative support, ensuring a positive patient experience. You will handle patient registration, insurance verification, scheduling, and daily reconciliations while upholding HIPAA standards and clinic policies.

Ideal candidates have 0–1 years of clinic experience, proficiency with EMR systems, and strong communication skills.

Qualifications

• Experience in patient services, billing, or front desk operations.
• Proficiency with EMR systems and office software.
• Familiarity with HIPAA and patient confidentiality.

Responsibilities

• Register patients in the EMR with accurate information.
• Check patients in/out and collect payments.
• Verify insurance eligibility and update demographics.
• Ensure required consents and PHI forms are completed.
• Schedule and manage patient appointments in the EMR.
• Assist with daily charges and provider coding workflow.
• Respond to patient inquiries in a timely, professional manner.
• Maintain waiting area cleanliness and address patient concerns.

Skills

EMR proficiency

Microsoft Office

Medical terminology

HIPAA compliance

Cash handling

Communication skills

Education

Associate Degree in Healthcare Administration, Business, or related field

Job description

Job Description

Why Join Us?

• Assists Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Clinic Address:

6130 N. La Cholla Blvd. | Suite 135A, Tucson, AZ 85741
Hours of Operation: M-F 8-5

Job Summary

The Patient Services Representative Clinics provides front desk and administrative support to ensure smooth clinic operations and a positive patient experience. Responsibilities include patient registration, insurance verification, scheduling, time-of-service collections, and daily reconciliation while adhering to organizational policies and HIPAA standards. The role works closely with patients, providers, and clinic staff to ensure efficient operations and patient satisfaction.

Essential Functions

• Performs patient registration in the clinic EMR, ensuring accurate and complete information for new and returning patients.
• Checks patients in and out at the front desk, collecting and posting time-of-service payments, including copays, deductibles, and outstanding balances.
• Verifies and updates patient demographics and insurance eligibility, ensuring insurance cards are scanned at every visit.
• Ensures all required consents, PHI forms, and other treatment-related paperwork are signed and completed by patients.
• Schedules, confirms, and manages patient appointments, documenting cancellations or rescheduling reasons in the EMR.
• Assists with charge entry at checkout and ensures timely completion of daily charges following provider coding and encounter closure.
• Responds to patient inquiries, phone calls, and messages in a timely and professional manner, adhering to clinic communication guidelines.
• Monitors waiting room areas to ensure patient satisfaction and timely services, addressing concerns as needed.
• Conducts daily walk-throughs of patient lobbies to ensure cleanliness and reports maintenance or safety concerns to clinic management.
• Provides general administrative support to clinic staff and providers as needed.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree in Healthcare Administration, Business, or related field preferred
• 0-1 years of experience in a clinic, medical office, or similar healthcare setting required
• Experience in patient services, billing, or front desk operations preferred

Knowledge, Skills and Abilities

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and the ability to maintain patient confidentiality.
• Basic cash handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 167847
• Job Category Allied Health
• Posting Date 10/15/2026, 03:04 PM
• Job Schedule Full time
• Job Shift Day
• Locations 2260 W Orange Grove Rd, Tucson, AZ, 85741, US