Patient Services Representative (Medical Receptionist) - Acworth

Piedmont Urgent Care; Acworth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Pet Insurance

Paid Time Off & Holidays

401K with Company Match

Wellness Initiatives

Professional Growth

Job summary

Piedmont Urgent Care is seeking a Patient Service Representative to be the first point of contact, providing a welcoming and efficient front-desk experience. You will support patient intake, verification of insurance, and patient payments in a fast-paced clinical setting.

Ideal candidates have 1+ year of medical office experience, strong communication skills, and familiarity with EMR systems (EPIC preferred).

Qualifications

• Strong communication and interpersonal skills for front-desk interactions.
• Attention to detail to ensure accurate patient data and documentation.
• Ability to multitask in a fast-paced medical office environment.

Responsibilities

• Greet patients warmly and manage front-desk operations.
• Verify insurance eligibility and communicate payment policies.
• Collect and organize patient and business documents with confidentiality.
• Inform patients about costs and collect financial responsibilities.
• Travel to other Piedmont Urgent Care locations as required and support clinic workflow.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Patient Services Representative (Medical Receptionist) - Acworth

Job Category: Patient Service Reps

Requisition Number: PATIE009027

• Full-Time
• On-site

Locations

Showing 1 location

Acworth, GA 30101, USA

Description

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
• Perform other duties as assigned.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience as a Medical Receptionist or Patient Services Representative in a medical office or healthcare setting.
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts (7 AM - 7 PM), including rotating weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Vision abilities that include close vision, distance vision, and the ability to adjust focus.

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.