Patient Services Representative (Medical Receptionist)

WellStreet Urgent Care; Ellenwood (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Ellenwood is seeking a Patient Services Representative to enhance patient experience and support front-office operations. The ideal candidate is detail-oriented, friendly, and capable of multitasking in a fast-paced environment. Responsibilities include greeting patients, verifying insurance, and ensuring compliance with healthcare regulations. This full-time role offers a flexible schedule and competitive benefits.

Benefits

Flexible schedule with no overnight shifts

Medical, dental, vision, and pet insurance

Paid time off and holidays

401K with company match

Wellness programs and professional growth opportunities

Qualifications

• 1+ year of experience in a medical office or healthcare setting preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.

Responsibilities

• Greet and assist all patients and visitors with a positive attitude.
• Verify insurance benefits and explain payment policies.
• Enforce healthcare regulatory requirements such as HIPAA.

Skills

Communication

Attention to Detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EMR software

EPIC

Job description

Patient Services Representative (Medical Receptionist)

Join to apply for the Patient Services Representative (Medical Receptionist) role at WellStreet Urgent Care.

Overview

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

Responsibilities

• Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Maintain confidentiality while collecting and organizing important patient and business documents.
• Verify insurance benefits, eligibility, and explain payment policies and billing information.
• Determine and collect each patient's financial responsibility, ensuring transparency about costs.
• Assist the practice manager, providers, and staff to ensure smooth operations.
• Enforce healthcare regulatory requirements such as HIPAA and OSHA standards.
• Support staffing needs by traveling to other Piedmont Urgent Care locations as required.

Qualifications

• High school diploma or equivalent; Medical Administrative Assistant certificate is a plus.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Strong communication, attention to detail, and multitasking skills.
• Experience with EMR software, EPIC preferred.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, and patient-focused attitude.

Benefits

• Flexible schedule with no overnight shifts.
• Competitive pay and benefits including medical, dental, vision, and pet insurance.
• Paid time off and holidays.
• 401K with company match.
• Wellness programs and professional growth opportunities.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industry: Hospitals and Health Care