Patient Services Representative - Medical Assistant

Saint Joseph Medical Group; Lexington (KY); On-site; USD 32,000 - 45,000; Full time

Job summary

Saint Joseph Medical Group in Kentucky seeks a Patient Services Professional to be the welcoming voice and central administrative support for the clinic. You will manage phone customer service, verify demographics and insurance, schedule appointments, process referrals and pre-registrations, and handle confidential patient information with care to support seamless care delivery.

This role emphasizes accuracy, empathy, and multi-tasking within a busy clinic environment and aligns with CHI Saint

Qualifications

• Customer service and phone handling experience
• Experience with electronic health records or healthcare IT systems
• Ability to verify demographics and insurance information accurately
• Scheduling and calendar management experience

Responsibilities

• Answer high-volume calls and direct patients to the correct provider
• Schedule and cancel appointments for multiple providers
• Process referrals and authorizations and pre-registrations
• Communicate with physicians’ offices and patients regarding instructions and status
• Maintain patient information and ensure confidentiality and data integrity

Skills

Communication

Attention to detail

Organizational skills

System proficiency

Education

Medical Assistant Certification (any)

High school diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.

Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.

To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Communicates results, enters medication requests, documents in the Electronic Health Records within the scope of the MA role and per CommonSpirit Health and department protocols.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Update patients of the status of their referral or authorizations.
• Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.
• Sends out accurate and complete communication to physicians or other healthcare providers.

Job Requirements

Required

• High School Graduate General Studies and Experience with computer systems, including web based applications, upon hire or
• High School GED General Studies and Experience with computer systems, including web based applications, upon hire and
• 1-3 years Minimum of two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center, upon hire and
• Certificate Other Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (as determined by CHI Health), upon hire
• Certified Medical Assistant AAMA, upon hire or
• Certified Clinical Medical Assistant, upon hire or
• Certified Medical Assistant AMCA, upon hire or
• Certified Medical Assistant NHA, upon hire or
• National Certified Medical Assistant NCCT, upon hire or
• Registered Medical Assistant, upon hire or
• National Registered/Certified Medical Assistant NAHP, upon hire or
• Registered Medical Assistant, upon hire or
• Registered Medical Assistant AMT, upon hire

Where You'll Work

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.