Patient Services Representative, Lead

Westside Family Healthcare (Delaware); Bear (DE); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Westside Family Healthcare seeks a Lead Patient Services Representative to ensure smooth administrative entry and exit for patients and to mentor junior staff. The role includes updating patient information, directing patients to Enrollment Specialists, and supporting the Office Manager in scheduling and audits.

With a mission to provide equal access to quality healthcare, Westside offers comprehensive benefits and a community-focused environment for the team in Delaware.

Qualifications

• High school diploma or GED required.
• One year of work experience as a Medical Receptionist/Patient Service Representative.
• Six months of experience using Microsoft Office software and electronic medical record software.

Responsabilités

• Greet patients and answer telephone calls in a friendly, courteous, helpful and professional manner.
• Register and update current patient demographic and insurance information in electronic medical record system at the beginning of each patient’s visit.
• Assist patients who need help filling out registration forms.
• Verify patients’ insurance eligibility.
• Reconcile daily charges and payments according to route slips, cash box and management information system.
• Assist patients who have disabilities as needed.
• Collect payments and co-payments from patients.
• Send uninsured patients to an Enrollment Specialist for assistance.
• Mentor new Patient Service Representatives.
• Assist co-workers with the use of relevant software.
• Assist Office Manager with chart audits.
• Assist Office Manager with Patient Service Representatives scheduling.
• Take lead responsibility when Office Manager is not in the office.
• Assist Office Manager in reducing insurance payment denial rates and provide additional training to other Patient Service Representatives in insurance verification when needed.
• Make bank deposits for end of day receipts.

Formation

High school diploma or GED

Outils

Microsoft Office

Electronic Medical Records (EMR) software

Description du poste

Description

WESTSIDE IS LOOKING FOR A LEAD PATIENT SERVICES REPRESENTATIVE!

JOIN A CARING, DEDICATED TEAM MAKING A DIFFERENCE IN YOUR COMMUNITY!

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Lead Patient Service Representative is responsible for the smooth administrative entry and exit of the patient. She/he determines any needs of the patient, updates any information and refers the patient to an Enrollment Specialist when appropriate. The Lead Patient Service Representative assists with the mentoring and ongoing training of new Patient Service Representatives and is a resource to all Patient Service Representatives throughout the organization. The Lead Patient Service Representative is also a resource to staff in the absence of the Office Manager.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unity and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

Our Mission:

To improve the health of our communities by providing equal access to quality healthcare

Our Vision

Achieve health equity for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS

• medical insurance (two plans to choose from)
• dental insurance (through Guardian Dental)
• vision insurance
• life insurance paid by Westside with the option to purchase more paid
• short term disability paid for by Westside
• long term disability paid by the employee
• a 401(k) retirement plan with the match
• supplemental insurances.
• We offer a generous PTO package and flexibility to provide work/life balance.

Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

Responsibilities of the Lead Patient Services Representative:

1. Greet patients and answer telephone calls in a friendly, courteous, helpful and professional manner
2. Register and update current patient demographic and insurance information in electronic medical record system at the beginning of each patient’s visit
3. Assist patients who need help filling out registration forms
4. Verify patients’ insurance eligibility
5. Reconcile daily charges and payments according to route slips, cash box and management information system
6. Assist patients who have disabilities as needed
7. Collect payments and co-payments from patients
8. Send uninsured patients to an Enrollment Specialist for assistance
9. Mentor new Patient Service Representatives
10. Assist co-workers with the use of relevant software
11. Assist Office Manager with chart audits
12. Assist Office Manager with Patient Service Representatives scheduling
13. Take lead responsibility when Office Manager is not in the office
14. Assist Office Manager in reducing insurance payment denial rates and provide additional training to other Patient Service Representatives in insurance verification when needed.
15. Make bank deposits for end of day receipts

Requirements

MINIMUM OBJECTIVE QUALIFICATIONS

1. High school diploma or GED
2. One year of work experience as a Medical Receptionist/Patient Service Representatives
3. Six months of experience using Microsoft Office software and electronic medical record software