Healthcare Coordinator

Westside Family Healthcare Inc; Dover (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance (two plans)

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability paid by employee

401(k) with company match

Generous PTO

Work/life balance

Equal Opportunity Employer

Job summary

Westside Family Healthcare Inc is seeking Healthcare Coordinators to organize patient care activities across providers and minimize care fragmentation within a primary care setting.

Join a nonprofit focused on access to healthcare for diverse populations, with a mission to improve community health through coordinated services and timely care reminders.

Qualifications

• High school diploma or GED required.
• 1 year of work experience in medical or health insurance field.
• 6 months of experience with Microsoft Office software.
• 6 months of experience with electronic medical record (EMR) software.

Responsibilities

• Navigate patient to specialty and other care; address barriers to care (language, transportation, finances); ensure timely, safe, effective, patient-centered, equitable referrals.
• Assess patient and family preferences for information delivery methods.
• Communicate appointment details and health reminders to patients via phone, mail, or other channels.
• Follow HIPAA and confidentiality guidelines in EMR usage.
• Document all patient interactions clearly in the electronic health record.
• Maintain access to DHIN and related systems; keep records updated.
• Coordinate with community programs or internal departments for patient assistance.
• Process prior authorizations and insurance referrals as assigned.
• Maintain surveillance ticklers and work with HIT to identify patient care needs.
• Collect data related to healthcare coordination.

Education

High school diploma or GED

Tools

Microsoft Office

Electronic Medical Record (EMR) software

Job description

Description

WESTSIDE IS LOOKING FOR HEALTH CARE COORDINATORS!

JOIN A CARING, DEDICATED TEAM WHO HELPS PATIENTS AND FAMILIES GAIN ACCESS TO HEALTHCARE, AND NAVIGATE COMMUNITY SERVICES AND RESOURCES.

Westside Family Healthcare is a nonprofit organization that provides high quality primary medical care without regard to ability to pay. The Healthcare Coordinator organizes patient care activities between two or more providers to facilitate the appropriate delivery of health care services and minimize the dangers of fragmentation, focusing on patients who need services from specialty providers and special populations who need surveillance monitoring and timely reminders for disease prevention services.

Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare. With 240 team members, five health centers, one mobile health unit and over 27,000 patients all across Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

WORKING AT WESTSIDE MEANS WORKING IN A PRIMARY CARE MEDICAL HOME

A Primary Care Medical Home is not a special building. It is a way to provide healthcare that puts the patient at the center of health care decision-making. As a community health center, Westside Family Healthcare provides care for everyone who walks through our doors.

Our Mission:

To improve the health of our communities by providing equal access to quality healthcare

Our Vision

Achieve health access for all

Our Values:

• Compassion: Lead with compassion
• Service: Serve with humility
• Excellence: Be exceptional
• Empowerment: Empower all people

OUR BENEFITS

Our benefit package includes medical insurance (two plans to choose from), dental insurance (through Guardian Dental), vision insurance, life insurance paid by Westside with the option to purchase more paid, short-term disability paid for by Westside, long term disability paid by the employee, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

CORE RESPONSIBILITIES

1. Navigate patient to specialty and other care as assigned, ensuring that barriers to care (such as language, transportation and financial) are addressed and ensuring that referrals and procedures are timely, safe, effective, patient-centered, efficient and equitable
2. Assess patient and family preferences for method of receiving information
3. Communicate information, including but not limited to appointment details and health reminders, to patients via telephone, mail, or other available communication tools
4. Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards
5. Provide clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health record
6. Maintain access to the Delaware Health Information Exchange (DHIN) and other related systems
7. Use DHIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated
8. Collaborate with available community programs or internal departments to provide assistance to patients
9. Process necessary prior authorizations and insurance referrals as assigned
10. Maintain surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care, as assigned
11. Collect data related to healthcare coordination

Requirements

1. High school diploma or GED
2. One year of work experience in the medical or health insurance field
3. Six months of experience using Microsoft Office software
4. Six months of experience using electronic medical record software