Patient Services Representative - Issaquah Urgent Care (Full-Time/Evening)

7 Overlake Medical Clinics LLC; Issaquah (WA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Public transit pass

Free parking

Medical insurance

Dental insurance

Vision insurance

Retirement plan matching

Long-term disability

FSA

Job summary

Overlake Medical Center in Issaquah is hiring a Patient Services Representative for the Issaquah Urgent Care. You will deliver front office services, manage patient check-in communications among staff and providers, and handle records distribution via Epic, while performing clerical and scheduling tasks to support patients and staff.

The role requires a high school diploma or GED, with 1 year of medical administrative experience preferred, along with strong customer service and communication

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about the patient check-in process.
• Collect records and ensure distribution to appropriate staff via Epic; perform clerical, scheduling and records activities in support of patients and staff.

Skills

Customer service

Telephone etiquette

Communication skills

Multitasking

Organizational skills

Computer skills

Education

High school diploma or GED

Job description

Welcome to a medical center where you're the center of attention. Pay range: - Hourly $24.49 - $36.74 Patient Services Representative - Issaquah Urgent Care Full-Time/Evening Saturday-Wednesday 2:00pm-10:30pm Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Issaquah Urgent Care! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA www.orcacard.com)
• Competitive compensation package
• Generous PTO
• Medical, dental, vision
• 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development
• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Restrictions apply (internal candidates not eligible)

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

COVID-19 vaccination requirement:

After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.

Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions. Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us.