OMC Patient Services Representative, Redmond UC

Overlake Hospital Medical Center; Redmond (WA); Vor Ort; USD 70.298.000 - 105.275.000; Vollzeit

Benefits dieser Stelle

ORCA transit pass

Competitive compensation

Generous PTO

Retirement plan with employer match

Long term disability

Flex spending

Illness banked hours

Free parking

Employee Assistance program

Professional development

Cell phone discounts

Discounted Mariners tickets

Discounted Sounders tickets

Computer discounts

Discounted lift tickets

Discounted movie tickets

Discounted gym memberships

Seattle Art Museum passes

Zusammenfassung

Overlake Hospital Medical Center in Redmond is seeking a Patient Services Representative for the Redmond Urgent Care. This full-time role handles patient check-in, front office coordination, and records handling using Epic EMR. Monday through Sunday schedule supports urgent care operations.

The position emphasizes exceptional customer service, strong communication, and the ability to multitask in a fast-paced environment, with a comprehensive benefits package.

Qualifikationen

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Aufgaben

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Kenntnisse

Customer service

Telephone etiquette

Communication

Multitasking

Organization

Detail orientation

Keyboard skills

Ausbildung

High school diploma or GED

Tools

Epic EMR

Jobbeschreibung

Welcome to a medical center where you're the center of attention. Pay range: Hourly $24.49 - $36.74. Patient Services Representative - Redmond Urgent Care, 1.0 FTE Sunday- Thursday 6:45-3:15pm. Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Redmond Urgent Care! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA www.orcacard.com)
• Competitive compensation package
• Generous PTO
• Medical, dental, vision 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development
• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes
• And much more

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row. Local, visible leaders who care about you. A values-based work environment. Medical insurance premiums as low as $0 per month. Many Overlake services covered at 100%. Tuition reimbursement up to $10,000 per year. Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting. Pre-tax and Roth after tax retirement savings plans. An expanded Employee Assistance Program. A caregiver support program to help with everything from childcare to eldercare. Free parking and Orca transit passes.

Overlake Medical Center is a 349-bed, nonprofit regional medical center offering a full range of advanced medical services to the Puget Sound region. Led by a volunteer board of trustees, we employ nearly 3,000 people and have some 1,000 active and courtesy providers on our medical staff, including more than 200 providers who are employed by the organization. We were the first Level III Trauma Center on the Eastside and we are known for providing award-winning, compassionate and patient-centered care. Our commitment to maintaining the highest standards in medical care is a major reason our patients and their families choose Overlake. It is also the reason why we've received many awards and recognitions both regionally and nationally. Overlake was started by community volunteers, and still depends upon volunteers to support the operations of the hospital. Find out more about volunteer opportunities. To find out how to get to Overlake, view our maps and directions.

Overlake has a variety of publications that you can receive in your home for added health and wellness information in addition to our annual report. We also produce a community health needs assessment (CHNA) and Implementation Strategy to help us outline how the hospital will give back to the community in the form of health care and other community health services to address unmet community needs. For questions and comments related to CHNA, please email us.

COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.