Patient Services Representative - Issaquah Urgent Care (Full-Time/Evening)

Overlake Medical Clinics; Issaquah (WA); Sur place; USD 34 000 - 51 000; Plein temps

Avantages offerts par ce poste

Free ORCA transit pass

Competitive compensation package

Generous PTO

Medical, dental, vision

Retirement plan with company matching

Long term disability

Flex spending accounts

Free parking

Employee Assistance program

Professional development

Résumé du poste

Overlake Medical Center and Clinics is seeking a Patient Services Representative for the Issaquah Urgent Care. This full-time evening role handles patient check-in, scheduling, and front desk duties in a fast-paced clinic.

You will coordinate communications among staff, patients, and providers and manage records using the Epic EMR system to ensure a smooth patient experience. Eligibility includes strong customer service and multi-tasking abilities.

Qualifications

• High school diploma or GED required.
• Experience in medical facility admin preferred.
• Excellent customer service and telephone etiquette.
• Strong communication and ability to stay calm under pressure.
• Ability to multi-task, stay organized and detail oriented.

Responsabilités

• Greet and assist patients with check-in and front office tasks.
• Coordinate communications among staff, patients, and providers.
• Manage records and distribute via Epic EMR system.
• Perform clerical, scheduling and records activities.

Connaissances

Customer service

Telephone etiquette

Communication skills

Multitasking

Organizational skills

Keyboard proficiency

Formation

High school diploma or GED

Outils

Epic EMR

Description du poste

Welcome to a medical center where you're the center of attention.

Pay range:

- Hourly

$24.49 - $36.74

Patient Services Representative - Issaquah Urgent Care

Full-Time/Evening

Saturday-Wednesday 2:00pm-10:30pm

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Issaquah Urgent Care! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Benefits

• Free public transportation pass (ORCA www.orcacard.com )
• Competitive compensation package
• Generous PTO
• Medical, dental, vision
• 2 part retirement plan including matching
• Long term disability
• Flex spending
• Extended illness banked hours
• Free parking
• Employee Assistance program
• Professional development

Just a few of our employee perks

• Cell phone plan discounts
• Discounted Mariners and Sounders tickets
• Computer discounts
• Discounted lift tickets
• Discounted movie tickets
• Discounted gym memberships
• Free Seattle Art Museum passes
• And much more

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.

Restrictions apply (internal candidates not eligible)

Why join Overlake?

• We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.
• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]