Patient Services Representative I (Part Time)

emergemarket.com; Tukwila, Northern (WA, KY); Hybrid; USD 64,472,000 - 84,888,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid Time Off (PTO) pro-rated for part

Eight paid holidays

Three floating holidays

Employee assistance program (EAP)

Well-being resources

Job summary

HealthPoint is a community-based nonprofit healthcare network seeking an Administrative Front Desk Clerk for Tukwila, WA. The role handles front-office functions, patient registration, scheduling, payments, and medical records with a strong focus on customer service.

Responsibilities include greeting patients, verifying insurance, collecting copays, guiding patients on MyChart, and maintaining a welcoming reception area. Compensation varies by skills and experience.

Qualifications

• Requires high school diploma or equivalent and customer service/healthcare experience preferred.
• Basic computer skills; familiarity with Word, Excel, Outlook and EHR systems desired.
• Work routine includes front desk duties with attention to accuracy and privacy.

Responsibilities

• Greet clinic patients, families and visitors.
• Check-in: verify demographics, insurance, and eligibility.
• Collect copays and past due balances; educate about services.
• Check-out: schedule follow-ups and provide documents.
• Maintain reception area, assist with calls and messages in the EHR.

Skills

Customer Service

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

EHR system

Job description

Job Category: Administrative

Requisition Number: PATIE001693

Locations

Showing 1 location

Tukwila
13030 Military Rd S
Floor 2
Tukwila, WA 98168, USA

Description

Salary Range: $22.50 to $29.63hourly

Shift/Schedule: Monday - Thursday 10:00 a.m. - 3:00 p.m.

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Greet all clinic patients, families and visitors.
• Perform the check-in functions for patients which includes:
• Verification of patient, guarantor and subscriber demographics.
• Verification of insurance information by reviewing insurance card and performing real-time eligibility checking.
• Collection of copays and past due balances.
• Educate patients and families on HealthPoint services and assist with navigation of these services.
• Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.
• Perform the check-out function for patients which includes:
• Scheduling any follow-up or future appointments.
• Provide patient with any applicable documents.
• Collect any outstanding balances that were not collected during check-in.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).
• Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program
• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.
• Assist with the management of complex appointment scheduling and procedure coordination.
• Guide and promote the use of MyChart to patients and families.
• Have a basic understanding of emergency medical situations. Be able to connect phone or in-person patients to the appropriate clinical care team member for care.
• Follow established written procedures for collection of cash, checks, and credit card payments.
• Keep the reception work area and waiting room clean, organized, and stocked.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.
• Other duties as assigned by supervisor.
• Attending staff and in-service meetings, participating in committees and task force activities.
• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.

Must have’s you’ll need to be successful:

• High school diploma or equivalent. Customer Service or Healthcare experience preferred.
• Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired.
• Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.

Benefits-eligible employees enjoy:

Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options.

• Financial wellbeing – Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match.
• Time to recharge –Paid Time Off (PTO) pro-rated accruals for part-time employees, Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge.
• Well-being resources – Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance.
• Career development – Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization.

Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.

Immunization Requirements:

As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:

• COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.
• MMR (Measles, Mumps, Rubella)

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)
• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.