Patient Services Representative I (Temporary)

emergemarket.com; Federal Way (WA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Washington State Sick and Safe Leave

Retirement Plan with Employer Match

Job summary

HealthPoint is seeking a Float Patient Services Representative I for temporary coverage (October–December 2026). You will perform all front office duties across HealthPoint locations, including phone work, patient registration, data entry, and payment collection, while delivering exceptional customer service.

Responsibilities include registering patients, checking in/out, verifying insurance, and guiding patients on HealthPoint services.

Qualifications

• High school diploma or equivalent. Customer Service or Healthcare experience preferred.
• Ability to read and comprehend instructions and write basic correspondence such as memos. No presentation skills are necessary.
• Work situations are routine and regularly recurring and require attention and concentration; basic problem solving may be required.

Responsibilities

• Greet all clinic patients, families and visitors.
• Check-in patients including demographics and insurance verification.
• Verify insurance information and perform real-time eligibility checks.
• Collect copays and past due balances.
• Educate patients on HealthPoint services and assist with navigation.
• Explain medical and dental insurance basics (copay, coinsurance, deductibles).
• Coordinate check-out including scheduling follow-up appointments and providing documents.
• Maintain schedule accuracy and assist with multi-location coverage as needed.

Skills

Customer service

Healthcare experience

Reading

Writing

Computer basics

Word processing

Excel

Outlook

Electronic health records

Education

High school diploma or equivalent

Job description

Job Category: Administrative

Requisition Number: PATIE001705

• Posted : September 10, 2026


• Full-Time


• On-site

Locations

Showing 1 location

• Travel Required : No

Description

Temporary Position: October - December 2026

Pay Range: $22.50 to $29.63 Hourly

Hours/Shift/Schedule: Monday-Friday 8:30a – 5:30p, one late night shift per week (either Tuesday or Wednesday, 10a – 7p), Saturdays 7:30a – 1:30p (about 1x/month)

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,because everyone deserves great care.

Position Summary:

Responsible for performing all site front office functions including incoming and outgoing phone activities, appointment scheduling, patient registration, computer data entry, collection of payments, maintaining health records, and serves as an example of excellent customer service to patients, family members, and community partners.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Greet all clinic patients, families and visitors.


• Perform the check-in functions for patients which includes:


• Verification of patient, guarantor and subscriber demographics.


• Verification of insurance information by reviewing insurance card and performing real time eligibility checking.


• Collection of copays and past due balances.


• Educate patients and families on HealthPoint services and assist with navigation of these services.


• Demonstrate knowledge of medical and dental insurance basics such as copay, co-insurance and deductibles.


• Perform the check-out function for patients which includes:


• Scheduling any follow-up or future appointments.


• Provide patient with any applicable documents.


• Collect any outstanding balances that were not collected during check-in.


• Follow established procedures for answering and screening incoming appointment-related telephone calls, directing calls to appropriate staff, taking messages, and documenting in the Electronic Health Record (EHR).


• Provide patients with documentation and education concerning financial assistance programs including Sliding Fee Program


• Maintain schedule accuracy for maximum patient flow, confirming provider appointment dates and times are correct and confirming future patient appointments. Maintain effective communication with clinical care team to add patients to providers’ schedules.


• Assist with the management of complex appointment scheduling and procedure coordination.


• Guide and promote the use of MyChart to patients and families.


• Have a basic understanding of emergency medical situations. Be able to connect phone or in person patients to the appropriate clinical care team member for care.


• Follow established written procedures for collection of cash, checks, and credit card payments.


• Keep the reception work area and waiting room clean, organized, and stocked.


• The Float Patient Services Representative I will work throughout various HealthPoint locations to provide coverage for shortages as well as providing additional support with other assigned duties. Responsible for monitoring and staying current on daily schedule. Must be flexible and able to adapt to multiple clinic environments and patient populations while maintaining a high level of professionalism and quality patient care.


• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.


• Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.


• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence, and stewardship into appropriate programs and services.


• Attending staff and in-service meetings, participating in committees and task force activities.


• Support Clinic initiatives and process improvement work to meet HealthPoint Strategic Aims and Quality Measures.


• Other duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent. Customer Service or Healthcare experience preferred.


• Ability to read and comprehend instructions and write basic correspondence such as memos. No presentation skills are necessary.


• Work situations are routine and regularly recurring and require attention and concentration. Limited planning, discretion, and consideration are necessary to adequately carry out work activities. Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood.


• Basic operating knowledge of computers. Beginning level of Word, Excel, and Outlook, Electronic Dental and Medical Records desired.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks:

• Washington State Sick and Safe Leave


• Retirement Plan with Employer Match

Immunization Requirements

Proof of COVID-19 vaccination is required prior to starting at HealthPoint. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.

As a condition of employment, all new hires must provide proof of required immunizations and/or immunity for:

• COVID-19


• MMR (Measles, Mumps, Rubella)

Employees working in a HealthPoint clinic must also provide proof of:

• Tdap vaccination (within the last 10 years)


• Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens)

Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost.

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Travel Required

No .

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.