Patient Services Representative I

Midwest Vision Partners; Beachwood (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Midwest Vision Partners is seeking a friendly Front Desk/Receptionist to greet patients, verify insurance, and manage registrations at our Beachwood practice, with occasional travel to nearby offices. Part-time role, four days per week, 8:00 AM–4:00 PM, supporting clinical staff and ensuring smooth patient flow.

The ideal candidate has a high school diploma or GED, strong communication skills, and relevant healthcare experience.

Qualifications

• High school diploma or GED is required.
• Strong verbal and written communication skills.
• Experience in medical/healthcare/ophthalmology settings preferred.
• Ability to handle high call volumes or telephone operator experience is a plus.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner.
• Enter/update/verify insurance information and patient demographics in systems.
• Register patients and collect necessary co-pays and information.
• Prepare paperwork for patient visits and verify benefits.
• Schedule and confirm patient appointments; manage front desk flow.
• Act as liaison between patients, guests, staff, and providers.
• Reconcile daily cash and report discrepancies.
• Maintain a clean front desk and waiting area; restock supplies.
• Perform other clerical tasks as needed.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or GED

Job description

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule & Work Location

• Schedule: Part-Time (scheduled for 4 days per week, Monday–Friday)

• Hours: Between 8:00 AM and 4:00 PM

• Location: Primary location is our Beachwood practice with occasional travel to other local offices in the Cleveland area as needed

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
• Prepares paperwork for patient visits.
• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
• Acts as a liaison between patients, guests, back office staff and providers.
• Reconciles cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts/medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
• Perform any other duties as assigned

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills
• Relevant medical or healthcare or ophthalmology experience

Desire

• Telephone operator or high call volume experience

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

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